Location: MAKATI, Philippines

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

In the Philippines, Thales has been a trusted partner for over 20 years, supporting key customers across civil aviation, defence, and digital identity and security sectors. From banking and telecommunications to government services, Thales continues to provide solutions in technological advancements that bolster national security and enhance local defence capabilities.

Job Overview: We are seeking a dedicated and detail-oriented Support Specialist to join our team. This role will be crucial in providing administrative support, preparing reports, creating presentations, and assisting with various tasks to ensure the smooth operation of our support services. We are looking for a proactive problem-solver with excellent organizational and communication skills.

Key Responsibilities:

Report Generation and Analysis: Compile and analyze data to generate reports that provide insights into support operations and customer satisfaction.

Presentation Preparation: Create and design presentations for internal and external stakeholders.

Administrative Support: Perform various administrative tasks to support the team and enhance productivity.

Task Management: Organize and manage tasks efficiently to ensure timely completion of projects.

Documentation and Communication: Maintain accurate records of customer interactions, issues, and resolutions. Communicate updates and important information effectively.

Education:

• Bachelor’s degree in Business Administration, Information Technology, or a related field preferred.

Experience:

• Proven experience in an administrative or support role, preferably in a technical support environment.
• Experience with report generation and data analysis.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.

Skills:

• Technical Proficiency: Comfortable using modern productivity tools and software.
• Communication Skills: Excellent verbal and written communication skills in English.
• Customer Service Orientation: Ability to provide friendly, pragmatic advice and troubleshoot customer issues.
• Problem-Solving: Strong analytical skills to diagnose and resolve technical issues.
• Multitasking: Ability to handle multiple tasks simultaneously and prioritize effectively.
• Team Player: Collaborate well with other departments to improve customer experience.

Critical Thinking: Ability to analyze situations and make informed decisions.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.