Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

Responsibilities:

•    Build, lead, and develop a high-performing local team to deliver Level 0, 1, and 2 support for ETL, RPA, and Anaplan operations.
•    Define and implement a talent development and retention strategy to continuously strengthen team capabilities and expertise.
•    Plan and execute the smooth transition of services from the external provider to the internal team, minimizing operational risks.
•    Effectively manage operational costs, establish and monitor budgets, and proactively identify risks and opportunities to optimize spending and operational performance.
•    Ensure continuity and continuous improvement of support operations in close collaboration with expert teams in France.
•    Implement and track key performance indicators (KPIs) such as SLA compliance, service quality, and process efficiency.
•    Develop, maintain, and continuously improve operational processes, standards, and documentation to ensure operational excellence.
•    Provide regular performance reports and analysis to regional and global stakeholders.
•    Contribute to the definition of the operational roadmap and identify opportunities for further optimization and automation.
•    Communicate on Indonesia Delivery Center successes.

Requirements:
•    Proven experience (minimum 5 years) in managing IT or support operations teams, ideally in a multicultural environment.
•    Understanding of Data Engineering (ETL) concepts and tools, RPA, and EPM/Anaplan solutions.
•    Strong budget management skills, with the ability to control costs, workforce and workload planning, and mitigate operational risks.
•    Excellent leadership, talent development, and change management skills.
•    Ability to collaborate effectively with distributed and multicultural teams.
•    Fluent in English (mandatory); proficiency in French is a plus.
 

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At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.