Location: Jakarta, Indonesia

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Thales has been present in the Republic of Indonesia for 45 years in the defence, aerospace and space domains, delivering a wide range of civil and defence solutions that highlight our strong commitment to working with the Indonesian government and local stakeholders. In recent years, our innovative solutions in air traffic management systems and telecom satellites have further strengthened our presence in the country alongside our digital portfolio of solutions such as biometrics, data protection and cybersecurity now serving the needs of diverse customers in civil sectors.

Responsibilities:

• Contribute and Manage the transition of operations currently handled by internal staff based in France
• Manage the hiring process of new open positions in Indonesia
• Conduct team performance reviews, including identify gaps and support training and development plans, and define and implement a talent development and retention strategy to continuously strengthen team capabilities and expertise (setup skills matrix and KPI for Team empowerment)
• Promote the offshoring model through the IS/IT community to attract new IS/IT perimeters
• Industrialize and improve the support processes aligned with group standards, and setup / complete process patrimony
• Be able to help to deploy / adapt the service catalog
• Manage the workload and the 24/5 support rotation 
• Put in place the tooling to measure the performance of the services provided  by the team: KPI, SLA, …
• Ensure the high service quality of the team
• Contribute to audits and improvement initiatives

Requirements:

• Proven experience (minimum 5 years) in managing IT or support operations teams in a multicultural environment.
• Service-oriented mindset with continuous improvement approach
• Strong budget management skills, with the ability to control costs, workforce and workload planning, and mitigate operational risks.
• Excellent leadership, talent development, and change management skills.
• Ability to collaborate effectively with distributed and multicultural teams.
• Fluent in English (mandatory); proficiency in French is a plus.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.