Location: Brussels, Belgium

Say HI* – to your career as

KAM European Union

At the Brussels branch office

As Key Account Manager EU, your role is to understand the customer’s business and to articulate how Thales, as a Group, can help the customer to perform better.

With this understanding, the Account Manager delivers profitable order intake based on the account plan he/she builds. The role helps Thales to increase its long-term wallet share with the customer.

This position is responsible for European Union Account and reports to the VP International Organisations (who is also KAM NATO).

Your mission

• Build the Account Plan in order to define the account strategy and align the plan with the customer (ie EU’s institutions & agencies) and the internal stakeholders by:
  • Understanding the customer's stakes, expectations and vision and how Thales offers can support the customer's business
  • Monitoring the performance of Thales’ competitors with the customer
  • Identifying and Defining Strategic Initiatives, in collaboration with the customer, to generate growth beyond business as usual and contributing to build and strengthen a customer relationship based on partnership
  • )
• Orchestrate and network with all internal and external stakeholders by:
  • Sharing general interest information on the customer (i.e. Customer strategy and structure, customer needs, budgets) and share those insights across all Business Units.
  • Orchestrating, aligning and managing the account team (on subjects such as tendering, project execution, technology portfolio, customer satisfaction…) and supporting the sales teams in all actions required to close Order Intake
  • Sharing the Account Plan and facilitating the execution of the related action plan with countries and GBUs involved. The Account Manager takes part in the enhancement and update of Group CRM data
  • Informing the account team of customer satisfaction issues and supporting the development of customer satisfaction measuring in the account
• Act as “One face to the customer” on behalf of Thales by:
  • Maximizing customer satisfaction
  • Setting actions together with the customer to develop trust and loyalty between both organizations
  • Developing Group Order Intake in the short and medium term by managing Customer intimacy
  • Driving and securing strategic Initiatives as defined in the Account Plan

We are looking forward to

• You already have a proven experience of 5 to 10 years as Key Account Manager, Business Developer or Sales Manager in the Defense Sector and/or in the European Institutions.
• You have experience in complex projects with high value
• You are used to international and institutional environments
• You speak both English and French fluently (At least C1 level in both)
• You have a natural orientation towards networking (both internal and external) and collaboration
• An experience in capturing public/institutional subsidies and funds is a plus

Acts naturally as a team builder and is a good communicator

Ability to convince, persuade and negotiate, both internally & externally

Ability to build a strong network of stakeholders and develop customer intimacy with this network

Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.

For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “building a future we can all trust”, which was adopted in 2020.

Say HI* – Your journey to us

At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!

*Human Intelligence