Location: Hengelo, Netherlands

About Thales

We are an engineering company with 80.000 colleagues all over the world. For almost a century we design, build and maintain critical information systems for defense, space, aerospace, transport and communications. In these critical areas and current times, we can’t afford to fail so we always deliver.

About the team

The Services Segment has the capabilities to deliver customized Logistic and In-Service-Support solutions to its customers. Within the Services segment, around 120 employees work day and night to continuously optimize the operational availability of our customers' systems. Within the Service segment, we are looking for a Service Architect Manager.

Service Architect Manager 1 

About your future job

As Service Architect Manager, you are the service solution architect for a specific number of products. You define the service architecture and you ensure it is capable of meeting the required service level (SLA) at a controlled cost. You will validate industry/upstream service patterns with offers for our key business.

Your major activities will be:

• Define the service architecture that integrates existing or future core services that can meet customer needs, taking into account the entire solution lifecycle
• Define the service solution and detail the design of the requirements framework associated with Services/Support, specification of processes, resources, tools and processes between participants, through participation in customer and user meetings, coordination of service business contributors, and organize the Service Orientation Review
• Inform the development of the solutions, taking into account the implementation context and the economic or technological opportunities (through the activities of monitoring, analysis of customer feedback, users and industries, and though proactiveness in new solutions)
• Evaluate the service solution in terms of lifetime cost and performance through modeling and analyze implementation alternatives seeking cost/performance optimization
• Analyze risks (technical infeasibility, failure to control commitments) and propose associated action plans
• Contribute to knowledge management and capitalization and share knowledge internally and externally
• Promote solutions and product services

Why you’d be a good match

• You are an enthusiastic and committed professional with a higher professional education (HBO) degree, preferably in a commercial, logistical or business administration field and able to engage easily with various stakeholders.
• You are someone who likes to chat, shows interest in others and is curious about how to make everything and everyone work together as well as possible. You take initiative and understand that you get much further together than alone.
• You have good verbal and written expression skills in Dutch and English for communication with your colleagues and customers, but also with contractual parties and colleague branches across the border for contract execution as well as knowledge sharing.
• You enjoy and have experience in jointly setting up and developing the department and know how to involve and motivate various disciplines. In doing so, you know how to empathize with your customer's world and convey this to your own customer-oriented team.

What is in it for you

• A challenging job in a great team within our high-tech, innovation work environment. Includes the freedom for initiative and good ideas.
• Room for personal and professional growth within our organization, for example in regards to technical, commercial or international skill.
• Valuable international collaboration with co-workers from 68 different countries around the globe.
• A comfortable work space in a modern environment, with a focus on flexibility and the right work life balance.
• You can usually work where and whenever you want. Within Thales, we aim for a 60/40 balance, where you work from home at least two days a week, when your role allow this.
• A good salary, fitting travel allowance, and the ability to personalize your employment conditions; for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs.
• 40 days off per year (PTO).

Interested?
Apply now! Click on the button below to upload your profile and show your interest.
To ensure that we are a good match, we can ask you to participate in an assessment.

Diversity Statement

We actively support a working pattern that suits your lifestyle and helps you reach your ambitions. That means that equal opportunities, inclusion and an informal culture are integral to our success. It also means that your well-being and happiness matter to us! That’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, remote working, or the ability to flex your start and finish times.

Security Requirements

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in The Netherlands and employment and/or education history. Some vacancies may require a security clearance which can require further evidence to be provided. For further details of the evidence required to apply for security clearance please refer to the General Intelligence and Security Service

#LI-FV1