Location: Burlington, Canada

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

As a Software Acceptance Test (SWAT) Engineer at Thales BUR in Canada, you will play a key role in both Build phase testing and Run phase daily support of software deliverables for Thales' customers. Your responsibilities include managing deployment packages from Order Engineering (OE) and IPS across SAT, PAT, and PROD environments, ensuring thorough testing and validation during the Build phase. During the Run phase, you will monitor and support data processing systems to maintain optimal performance. Additionally, you will keep Thales Perso systems aligned with the IPS reference framework, maintain and enhance test automation, improve real-time monitoring solutions, and proactively identify opportunities for system and process improvements.

• Monitoring of system changes before delivered to production, including but not limited to:

  • PAT/BCP DP/Monitoring tests;

  • Data Processing on PAT/PROD environment;

  • Validation of reports on PAT/PROD;

  • Monitor/ stress test on PAT environment.

• Support Daily of data processing

  • Monitoring the data processing system

  • Remediation of any issues to ensure Production meets SLA

  • On-Call support during 3rd shift and weekend to support DP system

• Coordination of Root cause analysis on production issue including but not limited to:

• Personalization machine software errors and provide logs to analyze data if necessary to next support Level.

• Support the other Thales Teams to test, integrate and validate proprietary Personalization applications in a testing and production environment.

• Enhancing real-time monitoring solutions by adding dashboards and subsequent queries to provide data

• Support/implement Thales’ Personalization ISO specifications and is PCI-CP (VISA/MC) compliant Working closely with the IT manager and the Security manager to ensure the highest level of security.

• Support/update Personalization machines software, certain features of their hardware, and how they operate. These systems are compiled but not limited to data processing servers, Oracle/MySQL/MariaDB databases, card personalization platforms and cryptographic servers

• Research for new solutions to fix frequently issues;

• Work focused on ticket system for the daily support;

• Monitor your activities related with your goals.

• Support if required to be on call to work mandatory weekends when support if needed.

• Ability to create procedures and organize trainings to others teams.

• Ability to understand new technologies and products, through training and self-study of specifications and documentation

• Providing support and training to the team and other teams to ensure smooth deployment and integration into the current production process

• Ensuring thorough testing of new data processing software and smart personalization scripts provided by the regional development and R&D team when major changes occur

• Troubleshooting of data processing providing root cause analysis and  perform software and scripts when needed to improve the process

• Writing and maintaining proper documentation of all the critical processes and systems

• Work with other teams in projects.

• Team work ability.

• Script/batch deployment..

• SOPs and documentation to control IT assets within the context of PCI requirements and KPIs for server availability/performance.

• Bachelor’s degree - Computer Science, Engineering or equivalent experience

• MS Office - Word, Excel, Power point, Visio, Outlook and Skype. ( Advanced level );

• Windows 7, 10, Windows Server 2008/2012 server administrator;

• Some knowledge on MSSQL, Oracle, MariaDB.

• Network setup – connectivity test, troubleshooting

• Audit ISO 9001, 14001, OHSAS 18001

• Perso machines ( MX6000/6100 / DC9000/DX5100 Perso Master, BH)

• EMV personalization

• Thales Systems (Platform, SPI, KMS, Workestra, SMS)

• 3+ year of Production experience.

• Good communication, organizational and time management skills.

• Fluent in English.

• Goal oriented, possess a sense of urgency and capable to work under pressure.

• Willing to work with team members inside/outside the department.

• PL/SQL Programming Course

• T-SQL ( SQL queries );

• Oracle ( SQL queries )

• MS SQL/Oracle/MariaDB database knowledge

• Experience setting up Grafana dashboards

• Must be able to left and carry a minimum of 25lbs.

• Must have the ability to use a variety of hand tools to test/replace PC components

• Must be able to perform repetitive motion with wrists, hands and fingers for 6 hours per day (up to ¾  of the day)

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The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 76,208.54 - 128,924.64 CAD Annual

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.