Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ
The Cigna Group
Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ
Job Description
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
so, prepare to use those skills to help your patients’ dreams of having a family come true!
As a Customer Service Pharmacy Technician Representative at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.
This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.
Here’s a little more on how you’ll make a difference:
- Handle 25-30 calls (IB & OB)
- Ensure process efficiency – Work with patients and physicians to coordinate fertility
- plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
- Pay attention to detail – Accurately obtain and enter patient information, including
- Shipping, insurance, and payment information.
What you need to do the job:
High School Diploma, or GED required.
Relevant experience or a willingness to learn.
Must reside in the State of Arizona
Valid National Pharmacy Technician certification is required.
Valid Arizona State pharmacy technician license is required.
Microsoft Office proficiency and data entry skills
Basic math skills (addition/subtraction/multiplication)
Strong attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Experience working prescriptions claims and knowledge of rejections helpful.
Why join us?
- Health coverage effective day 1 (including medical, dental, and vision)
- Holiday, PTO, and OT pay
- 401K with company match
- Tuition reimbursement
- Fun, friendly, and unique culture – bring your whole self to work every day!
What you need to do the job:
- An empathetic and fun-loving personality with a few good jokes on the ready
- Prior Authorization experience preferred (CoverMyMeds)
- High School Diploma or GED required
- Excellent customer service, organization, and time management skills
- PC skills including knowledge of Microsoft Office Suite and Internet
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Locations
- Arizona, United States of America
Salary
45,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Communication skillsintermediate
- Data entryintermediate
- Problem-solvingintermediate
- Attention to detailintermediate
- Microsoft Office proficiencyintermediate
Required Qualifications
- High School Diploma or GED (experience)
- National Pharmacy Technician certification (experience)
- Arizona State pharmacy technician license (experience)
- Reside in Arizona (experience)
Responsibilities
- Handle 25-30 inbound/outbound calls
- Coordinate fertility plans and medications
- Resolve customer issues
- Enter patient, shipping, insurance, payment information
Benefits
- general: Health coverage day 1 (medical, dental, vision)
- general: Holiday, PTO, OT pay
- general: 401K with company match
- general: Tuition reimbursement
Answer 10 quick questions to check your fit for Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ @ The Cigna Group.
Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ
The Cigna Group
Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ
Job Description
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
so, prepare to use those skills to help your patients’ dreams of having a family come true!
As a Customer Service Pharmacy Technician Representative at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound and outbound calls from patients and learn more about their medical history and challenges with fertility.
This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.
Here’s a little more on how you’ll make a difference:
- Handle 25-30 calls (IB & OB)
- Ensure process efficiency – Work with patients and physicians to coordinate fertility
- plans and medications. Own the patient experience by resolving customer issues and ensuring 100% follow-up to customers.
- Pay attention to detail – Accurately obtain and enter patient information, including
- Shipping, insurance, and payment information.
What you need to do the job:
High School Diploma, or GED required.
Relevant experience or a willingness to learn.
Must reside in the State of Arizona
Valid National Pharmacy Technician certification is required.
Valid Arizona State pharmacy technician license is required.
Microsoft Office proficiency and data entry skills
Basic math skills (addition/subtraction/multiplication)
Strong attention to detail, accuracy, and quality
Excellent verbal and written communication skills
Experience working prescriptions claims and knowledge of rejections helpful.
Why join us?
- Health coverage effective day 1 (including medical, dental, and vision)
- Holiday, PTO, and OT pay
- 401K with company match
- Tuition reimbursement
- Fun, friendly, and unique culture – bring your whole self to work every day!
What you need to do the job:
- An empathetic and fun-loving personality with a few good jokes on the ready
- Prior Authorization experience preferred (CoverMyMeds)
- High School Diploma or GED required
- Excellent customer service, organization, and time management skills
- PC skills including knowledge of Microsoft Office Suite and Internet
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Locations
- Arizona, United States of America
Salary
45,000 - 75,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Communication skillsintermediate
- Data entryintermediate
- Problem-solvingintermediate
- Attention to detailintermediate
- Microsoft Office proficiencyintermediate
Required Qualifications
- High School Diploma or GED (experience)
- National Pharmacy Technician certification (experience)
- Arizona State pharmacy technician license (experience)
- Reside in Arizona (experience)
Responsibilities
- Handle 25-30 inbound/outbound calls
- Coordinate fertility plans and medications
- Resolve customer issues
- Enter patient, shipping, insurance, payment information
Benefits
- general: Health coverage day 1 (medical, dental, vision)
- general: Holiday, PTO, OT pay
- general: 401K with company match
- general: Tuition reimbursement
Answer 10 quick questions to check your fit for Customer Service Pharmacy Technician Representative - Freedom Fertility - AZ @ The Cigna Group.