The job profile for this position is Account Management (IC) Trainee Associate, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Critical Tasks and Expected Contributions/Results:

• Engage and build strong relationships with intermediaries and/or clients.

• Support the negotiations for profitable renewal retention of defined experience-rated and/or portfolio-rated book of business assigned.

• Provide consistent and quality support to intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve service issues promptly.

• Support employee communication meetings (English) as required by intermediaries and clients.

• Organizing and planning process trainings for key brokers as needed.

• Identify areas of process improvements and work with respective functions in executing changes 

• Prioritizes own work and meets agreed timelines.

• Other duties, responsibilities or projects that may be assigned.

Key Challenges/Anticipated Changes in Environment:

• Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals.

• Liaise with internal departments, e.g. underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.

Developmental Value of Position:

• Gain exposure to account retention and attaining financial targets set on assigned portfolio

• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.

Experience/Knowledge, Education and Other Requirements:

• Bachelor’s Degree majoring in Insurance, Business, Sales, Retail Management, Marketing, Biomedical, Life Sciences or related field

• Sales support or direct sales experience in a similar industry will be advantageous

• Proficiency in Microsoft Excel, Word, PowerPoint and Outlook is a must

Personal Competencies Required:

• Excellent communication skills

• Able to multi-task and work under time pressure

• Strong analytical skills

• Good interpersonal skills

• Good organizational skills

• Adaptable

• Self-motivated, responsible and holds self and others accountable to meet commitments

• Operating effectively, even when things are not certain or the way forward is not clear

• Resourceful and independent

*The Management Associate role is a 2-year contract position, with the opportunity to transition into a permanent role upon successful completion of the 2-year contract.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.