The job profile for this position is Customer Service Associate Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

As a Patient Care Coordinator, you will support patients throughout their specialty therapy journey by coordinating refill activities, communicating with caregivers and healthcare providers, and ensuring timely, accurate delivery of medications. You will help create a supportive, service‑oriented experience while contributing to reliable pharmacy operations.

Responsibilities

• Communicate with patients, caregivers, and medical staff to coordinate medication deliveries and follow‑up needs.
• Make outbound and receive inbound calls, documenting all interactions accurately.
• Support pharmacy operations by evaluating product usage, documenting inventory, completing verbal assessments, and setting up medication orders under pharmacist supervision.
• Update patient profiles, complete assessments, and assist with refill setup while maintaining accurate records.
• Meet or exceed call productivity and quality metrics.
• Provide exceptional customer service and maintain a professional, positive image.
• Serve as an information conduit between pharmacy operations and patients, caregivers, or medical professionals.
• Maintain compliance with organizational behaviors and competencies.
• Perform additional tasks as assigned to support patient care and operational needs.

Required Qualifications

• High school diploma or GED.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Pharmacy technician certification.
• Prior specialty healthcare experience.
• Strong communication, organization, and customer service skills.
• Ability to manage time effectively and work both independently and collaboratively.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.