The job profile for this position is Sales Administration Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Purpose of the Role

The Sales Administration team supports the operational and administrative functions that keep the Sales organization running smoothly. This role ensures consistency, accuracy, and timeliness across client onboarding, order fulfillment, communication, compliance, and internal coordination—ultimately reducing client friction and elevating service quality.

• Serve as a liaison between internal teams (Sales, Contracting, Membership, Pricing, Warehouse) and external customers.
• Manage shared mailboxes and respond promptly to inquiries.
• Copy assigned Sales Representatives on relevant client communications.
• Support inbound and outbound client calls with professionalism and accuracy.

Financial & Pricing Support

• Process credits and RGA requests, coordinating with related departments to ensure timely resolution.
• Submit CRRB (pricing or membership corrections) to appropriate teams and monitor progress through completion.

Compliance & Quality Assurance

• Assist in internal audits by ensuring files are accurate, organized, and compliant.
• Maintain adherence to regulatory and documentation standards.

Cross-Functional Collaboration

• Partner with warehouse, dropship, and materials management teams to support fulfillment and issue resolution.
• Participate in Sales segment meetings, client calls, and Sales training sessions to remain aligned and informed.

Special Projects & Escalations

• Support new initiatives or special projects as assigned.
• Identify operational issues early, escalate to the supervisor, and collaborate to resolve items quickly and effectively.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.