The job profile for this position is Customer Service Supervisor, which is a Band 3 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

As the Supervisor of Patient Care Coordinators, you will guide a dedicated team that supports patients throughout their specialty therapy journey. You will oversee daily workflows, foster a culture of collaboration and service, and ensure high‑quality, patient‑centered communication. Your leadership will help strengthen operational performance, enhance the care experience, and support continuous improvement across the department.

Responsibilities

• Supervise daily operations by assigning tasks, supporting staff, monitoring workflow outcomes, and reporting key updates to leadership.
• Maintain expertise across functional areas including onboarding, insurance verification, patient care coordination, patient advocacy, and support services.
• Develop work schedules, implement departmental guidelines, lead staff meetings, and communicate updates on internal processes and contracts.
• Lead recruitment, hiring, onboarding, training, and competency development to maintain a skilled and engaged workforce.
• Evaluate employee performance, provide coaching, conduct performance reviews, and recommend corrective actions when necessary.
• Ensure productivity standards, regulatory requirements, and accreditation expectations are consistently achieved.
• Serve as a resource for staff, supporting problem resolution and addressing questions related to intake workflows.
• Model organizational competencies and behaviors in all leadership activities.
• Perform other duties as assigned to support patient care and operational efficiency.

Required Qualifications

• High school diploma or GED.
• Strong leadership, communication, and organizational skills.
• Ability to manage competing priorities and support team performance in a fast‑paced environment.

Preferred Qualifications

• Bachelor’s degree or equivalent experience.
• One year of leadership experience in a healthcare or professional environment.
• Proficiency with Microsoft Office and related systems.
• Strong decision‑making, time‑management, and conflict‑resolution skills.
• Knowledge of medical terminology.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.