Position Purpose:

The Sr. Operations Business Analyst is responsible for leading and supporting projects and initiatives that drive operational excellence in delivery processes. This role requires a high level of analytical ability, project management skills, and the capacity to collaborate across teams to optimize delivery performance, identify trends, and implement process improvements. The Sr. Analyst will work closely with cross-functional partners to ensure seamless delivery operations, enhance customer experience, and support business growth.

Key Responsibilities:

• Lead Project Teams of Analysts and other associates
• Perform data gathering tasks, synthesis - develop solutions, project/strategy planning and data utilization
• Produce documents for teams and leadership to review and utilize. Deliver presentations to teams and executive leaders and sponsors
• Build skills and knowledge including self-development, team knowledge and customer (internal) knowledge.
• Deliver presentations to teams and executive leaders and sponsors.

Direct Manager/Direct Reports:

• Typically reports to Store Operations Process Manager or Store Operations Business Manager (or Sr. Managers)
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, or a related field (Master’s preferred)
• 3+ years of experience in operations, logistics, delivery, or analytical role
• Experience in project management, process improvement, or consulting
• Advanced proficiency in Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio)
• Experience with data analytics tools (SQL, Tableau, Python) is a plus
• Strong communication and presentation skills, with the ability to interact at all organizational levels
• Demonstrated leadership attributes and ability to work both independently and as part of a team
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Experience leading high performing teams
• Consulting management and/or project management.
• Strong quantitative skills such as statistics and data analysis
• Problem solving
• Strong Operations, Retail and/or field knowledge