Position Purpose:Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.

Key Responsibilities

• Ensuring an outstanding customer order fulfillment experience
• Assisting customers in the lot
• Providing administrative services
• Directing customers to store departments or merchandise
• Answering customer questions on product order status
• Handling cash management
• Program compliance
• Working cooperatively with other Associates, vendors, carriers
• Working productively with little/some supervision
• Responding to operational concerns of all associates
• Remaining focused on store specific business objectives
• Supporting key operational responsibilities

Required Qualifications

• High level of integrity
• Detail-oriented
• Proven time management skills

Required Skills

• Customer service
• Administrative skills
• Time management
• Detail orientation
• Cooperative working