Position Purpose:Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Key Responsibilities

• ensuring an outstanding customer order fulfillment experience
• assisting customers in the lot
• providing administrative services
• directing customers to store departments or merchandise
• answering customer questions on product order status
• handling cash management
• program compliance

Required Qualifications

• work cooperatively with other Associates, vendors, carriers
• work productively with little/some supervision
• be detail-oriented
• have proven time management skills
• demonstrate a high level of integrity
• respond to operational concerns of all associates
• remain focused on store specific business objectives
• support key operational responsibilities

Required Skills

• cooperation
• productivity
• detail-orientation
• time management
• integrity
• customer service