Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Discover Impactful Work:

Join us as a Clinical Application Consultant (CAC) - this dynamic position involves providing scientific training, consultancy, application support and troubleshooting to our customers mainly in oncology-related NGS clinical diagnostics. The candidate with Clinical NGS experience will be contributing to pre/post-sales support, customer implementation, KOL development, internal/external training, among other business objectives.

A day in the Life:

• Support the clinical market on the operation of Thermo Fisher Scientific / Ion Torrent product portfolio with focus on oncology
• Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities
• Provide scientific application support & training support to our clinical customers contributing significantly to customer happiness
• Lead the implementation of assays and products / clinical solutions within customer sites
• Manage and solve customer issues effectively through in-depth troubleshooting
• Communicate and document product complaints to the Technical Support Team and collaborate towards a timely resolution.
• Build relationships with KOLs or potential influencers
• Conducts technical seminars and presentations virtually/at customer sites, trade-shows and workshops to drive customer adoption
• Communicates effectively within team to improve others knowledge
• Communicate crucial technical product updates to customers to ensure success.
• Support and track customer’s projects toward publication
• Maintain relationships with key Thermo Fisher Scientific collaborating partners.
• Other duties may be assigned
• Estimated up to 40% travel, both domestic and international

Keys to Success:

• Ph.D/Master's degree in Molecular Biology, Biotechnology, Genetics, Life Sciences or similar is highly desirable
• 5+ years of hands-on experience with next generation sequencing applications is required
• Previous experience as application specialist in any NGS/BFX experience is desirable
• Analytical mind with strong ability to troubleshoot complex technical problems
• Understanding of the Diagnostic market and ability to gather good market intelligence with respect to competitive products and vendors
• Highly motivated and accepts a challenging and exciting work environment, a team player, effectively work cross functional (interdisciplinary) and communicate empathically
• Excellent time management, organizational and interpersonal skills
• Effective collaboration in a highly matrixed organization
• Outstanding customer advocacy skills
• Strong communications and presenting skills are important
• Excellent English skills – verbal and written