Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Are you an engineer that seeks challenges within a positive and encouraging community? Familiar with optical instrumentation in your career and interested in its science? Then we have a role for you within our diverse service environment!

How you will make an impact

Discover impactful work as our new Field Service Engineer (FSE) based in Germany in North Rhine Westphalia/ West Germany. As an FSE, you will be responsible for delivering service activities including Installations, Repairs and Maintenance Services for the Bulk Elemental Analysis team in EMEA. This highly exciting and professional role will deliver a high level of customer service resulting in customer satisfaction.

Responsibilities

You will primarily support our customers based in Germany utilising our Optical Emission Spectroscopy, X-Ray Fluorescence and Robotic Automation product portfolio.

You will:

• Own and deliver on service activities such as installations, repairs, preventative maintenance, problem solving on scientific instruments
• Provide specific product support on OES, XRF, XRD and automation instruments.
• Work remotely providing on-site services exceeding customer expectations and ensuring that customers become promoters of our business through positive feedback and dedication.
• Deliver the highest professional relationship with our customer base, raising technical issues to quickly resolve accurately critical tasks.
• Enable the customer's success through their partnership with Thermo Fisher Scientific.
• Optimise own work schedule by coordinating with all the required partners for service planning (Dispatch function, Team Leader, Senior Manager)
• Handle company assets including parts inventory, laptop computer, mobile phone, test equipment, tools, software, company car etc.
• Responsible for timely and accurate reporting of activities including field service reports and expenses reports
• Collaborate with the Sales team regarding lead generation, customer activities and updates.

Our Organisation

Our customised service offerings and outstanding services have the flexibility and experience to uniquely address our customer’s business needs. Whether they are looking to arrange service on a single instrument or are seeking resources to handle entire laboratories, there is a solution to meet their business requirements.

Who we are looking for:

• Professional background in Electronics/Engineering or related subjects
• Experience in handling or servicing technical equipment gained
• Knowledge of spectroscopy would be an advantage, but not critical
• Fluent in German, with a good proficiency in English
• A valid Driver’s License
• Comfortable working in a customer-facing role, with an always customer-centric approach
• A high willingness to learn and interest in new technologies

• Strong interpersonal and administrative skills
• Self-sufficient; comfortable working independently and a logical approach to setting work priorities
• Willing and able to travel extensively across the region (80%). Constantly within Germany, and occasionally within the EMEA region for training or special assignments worldwide)

What’s in it for you:

• Excellent career progression opportunities with a large and growing global employer.
• High quality training and mentoring
• Competitive salary, plus performance bonus & full benefits package
• Company car
• Health & fitness programs

About us:

Thermo Fisher Scientific is an equal opportunities employer. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 130,000+ colleagues, we share a common set of values.