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Manager, Technical Support

Thermo Fisher Scientific

Manager, Technical Support

full-timePosted: Jan 12, 2026

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Will work with hazardous/toxic materials

Job Description

Technical Support Manager Position

Internal title: Technical Support Manager

Direct Report To: Director, Plant/Site

Group/ Division: Laboratory Products Group/Laboratory Chemicals Division

Career Band: 7

Career track: Management

Position Location: UK - Loughborough - Bishop Meadow Road

Number of direct reports: 2

Join Thermo Fisher Scientific to impact the world positively by developing solutions for global challenges.

How will you make an impact?

Lead a technical team providing chemistry and process support for Chemical Manufacturing and Fill/Finish at LCD Loughborough, aiding in the transition to new facilities.

What will you do?

  • Lead a small, diverse team, transforming the site’s vision into an actionable plan.
  • To play a vital support role in EHS matters, and to take on responsibility as required
  • Translate the site vision and strategy into a technical team roadmap with goals and an executable plan
  • Evaluate the suitability of raw materials for Plant use and provide processing methods where material fails first pass through the plant
  • Investigate non-conformances, lead root cause analyses, and implement effective solutions.
  • Collaborate with the Sales Team to assess methods and provide cost estimates for new products.
  • Drive continuous improvement in process safety by improving batch instructions and SOPs.
  • Support Sourcing and Procurement with expert mentorship on supplier specifications and testing methodologies.
  • Develop product specifications and optimise product lifecycles in partnership with Product Management.
  • Assist QC with data interpretation and contribute to HAZOP studies.
  • Complete and authorize COSHH and risk assessments, advocating for team collaboration.
  • Act as the Chemical Specialist in the development and establishment of a new facility.
  • Build deep technical expertise in fractional distillation, lead GEMBA walks and audits, and spearhead Practical Process Improvement (PPI) initiatives.
  • Ensure full alignment with ISO 9001 and ISO 14001 standards.

How will you get here?

Education

  • Chemistry degree or equivalent experience (1st or 2:1)
  • PhD or MSc or equivalent experience preferred

Experience

  • Minimum 5 years as a Development Chemist
  • Line Management experience
  • Demonstrable hands-on Chemistry practical skills
  • Knowledge of analytical techniques, particularly HPLC, LC-MS, UV
  • Experience of working on a COMAH site or in an ATEX environment is helpful

Knowledge, Skills, Abilities

  • Strong written, verbal, and presentation communication skills
  • Ability to analyse complex issues to resolve underlying root cause
  • Proficiency in regulatory requirements with capability to develop in-depth knowledge of Safety Laws and Regulations
  • Must be willing to work in a hands-on capacity
  • Strong drive to develop your career and progress within the business

Physical Requirements / Work Environment

This role is based on-site in Loughborough, UK. 

Locations

  • Loughborough, United Kingdom

Salary

Estimated Salary Rangemedium confidence

90,000 - 150,000 GBP / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team leadershipintermediate
  • Root cause analysisintermediate
  • Chemistry practical skillsintermediate
  • Analytical techniques (HPLC, LC-MS, UV)intermediate
  • Process safety improvementintermediate
  • Regulatory compliance (ISO 9001, ISO 14001)intermediate
  • Risk assessments (COSHH)intermediate
  • Fractional distillationintermediate
  • GEMBA walks, PPI initiativesintermediate

Required Qualifications

  • Chemistry degree (1st or 2:1) (experience)
  • PhD or MSc preferred (experience)
  • Minimum 5 years as Development Chemist (experience)
  • Line Management experience (experience)

Responsibilities

  • Lead technical support team
  • Investigate non-conformances
  • Evaluate raw materials
  • Collaborate with Sales on new products
  • Drive continuous improvement in SOPs
  • Support Sourcing/Procurement
  • Develop product specifications
  • Assist QC and HAZOP studies

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Thermo Fisher Scientific logo

Manager, Technical Support

Thermo Fisher Scientific

Manager, Technical Support

full-timePosted: Jan 12, 2026

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Will work with hazardous/toxic materials

Job Description

Technical Support Manager Position

Internal title: Technical Support Manager

Direct Report To: Director, Plant/Site

Group/ Division: Laboratory Products Group/Laboratory Chemicals Division

Career Band: 7

Career track: Management

Position Location: UK - Loughborough - Bishop Meadow Road

Number of direct reports: 2

Join Thermo Fisher Scientific to impact the world positively by developing solutions for global challenges.

How will you make an impact?

Lead a technical team providing chemistry and process support for Chemical Manufacturing and Fill/Finish at LCD Loughborough, aiding in the transition to new facilities.

What will you do?

  • Lead a small, diverse team, transforming the site’s vision into an actionable plan.
  • To play a vital support role in EHS matters, and to take on responsibility as required
  • Translate the site vision and strategy into a technical team roadmap with goals and an executable plan
  • Evaluate the suitability of raw materials for Plant use and provide processing methods where material fails first pass through the plant
  • Investigate non-conformances, lead root cause analyses, and implement effective solutions.
  • Collaborate with the Sales Team to assess methods and provide cost estimates for new products.
  • Drive continuous improvement in process safety by improving batch instructions and SOPs.
  • Support Sourcing and Procurement with expert mentorship on supplier specifications and testing methodologies.
  • Develop product specifications and optimise product lifecycles in partnership with Product Management.
  • Assist QC with data interpretation and contribute to HAZOP studies.
  • Complete and authorize COSHH and risk assessments, advocating for team collaboration.
  • Act as the Chemical Specialist in the development and establishment of a new facility.
  • Build deep technical expertise in fractional distillation, lead GEMBA walks and audits, and spearhead Practical Process Improvement (PPI) initiatives.
  • Ensure full alignment with ISO 9001 and ISO 14001 standards.

How will you get here?

Education

  • Chemistry degree or equivalent experience (1st or 2:1)
  • PhD or MSc or equivalent experience preferred

Experience

  • Minimum 5 years as a Development Chemist
  • Line Management experience
  • Demonstrable hands-on Chemistry practical skills
  • Knowledge of analytical techniques, particularly HPLC, LC-MS, UV
  • Experience of working on a COMAH site or in an ATEX environment is helpful

Knowledge, Skills, Abilities

  • Strong written, verbal, and presentation communication skills
  • Ability to analyse complex issues to resolve underlying root cause
  • Proficiency in regulatory requirements with capability to develop in-depth knowledge of Safety Laws and Regulations
  • Must be willing to work in a hands-on capacity
  • Strong drive to develop your career and progress within the business

Physical Requirements / Work Environment

This role is based on-site in Loughborough, UK. 

Locations

  • Loughborough, United Kingdom

Salary

Estimated Salary Rangemedium confidence

90,000 - 150,000 GBP / yearly

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Team leadershipintermediate
  • Root cause analysisintermediate
  • Chemistry practical skillsintermediate
  • Analytical techniques (HPLC, LC-MS, UV)intermediate
  • Process safety improvementintermediate
  • Regulatory compliance (ISO 9001, ISO 14001)intermediate
  • Risk assessments (COSHH)intermediate
  • Fractional distillationintermediate
  • GEMBA walks, PPI initiativesintermediate

Required Qualifications

  • Chemistry degree (1st or 2:1) (experience)
  • PhD or MSc preferred (experience)
  • Minimum 5 years as Development Chemist (experience)
  • Line Management experience (experience)

Responsibilities

  • Lead technical support team
  • Investigate non-conformances
  • Evaluate raw materials
  • Collaborate with Sales on new products
  • Drive continuous improvement in SOPs
  • Support Sourcing/Procurement
  • Develop product specifications
  • Assist QC and HAZOP studies

Target Your Resume for "Manager, Technical Support" , Thermo Fisher Scientific

Get personalized recommendations to optimize your resume specifically for Manager, Technical Support. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Manager, Technical Support" , Thermo Fisher Scientific

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score
Quiz Challenge

Answer 10 quick questions to check your fit for Manager, Technical Support @ Thermo Fisher Scientific.

10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.