Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

The Senior Credit & Collections Representative at Thermo Fisher Scientific holds a pivotal position in our Finance/Insurance team. You will be part of an ambitious department, supervising credit exposure and ensuring flawless trade debt collection across the NA Region. This is an outstanding opportunity to work in a world-class organization that values collaboration, innovation, and integrity.

Key Responsibilities

• Manage a medium complexity customer portfolio, ensuring compliance with payment terms and credit limits via our ERP system and Order Release Portal.
• Perform risk assessments on new and existing accounts, making recommendations on credit limits and terms to support sound decision-making.
• Assist the team in achieving annual collection targets and support credit risk assessments with our shared service center.
• Track unapplied/unidentified payments and ensure accurate financial statement analysis.
• Coordinate the "Credit Hold" process and release orders based on credit analysis.
• Set up credit terms for new clients and manage requests for extended payment terms.
• Negotiate payment plans and liaise with customers and the commercial department.
• Identify and resolve discrepancies in credit and debit notes, ensuring account statements are balanced.
• Facilitate credit card invoice payments as requested, with appropriate approvals.
• Collaborate on web billing systems management and customer inquiries.
• Prepare statements and reports for the company accountant.
• Maintain and prioritize your email inbox, delivering outstanding customer service.
• Inform supervisors of uncollectable accounts for further action.
• Update Job Aids and SOP documentation as required.
• Identify and propose process improvement opportunities related to your department.

Minimum Requirements/Qualifications

• High School Diploma required; Bachelor's in finance, accounting, or related field preferred.
• 2 – 3 years of experience in a similar role.
• Previous work experience in Shared Service Centers.
• B2 English Level proficiency.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with at least one ERP system (SAP, Oracle, JD Edwards, etc.).

Additional Desirable Requirements

• Experience with Cforia and/or Get Paid systems.

Competences

• Build customer dedication through trust and reliability.
• Embrace and promote continuous improvement.
• Communicate openly and honestly with colleagues and managers.
• Foster personal and team growth through passion and dedication.
• Leverage business efficiency and make data-driven decisions.
• Promote continuous learning and organizational relationships.
• Prioritize customer-centric actions and outstanding experiences.
• Take personal accountability and exercise good judgement.
• Embrace Practical Process Improvement (PPI) to uncover fresh approaches regularly.

Thermo Fisher Scientific upholds the values of fairness and inclusivity in its employment practices. Candidates will be evaluated based on their qualifications, skills, and experience, regardless of factors such as race, religion, or gender identity.