Service Quality Specialist
Thermo Fisher Scientific
Service Quality Specialist
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Requirements:
Thrive in a multi-disciplinary technical environment and enthusiastic about improving Service Quality within diverse organization. Passionate about Service processes and willing to make strong impacts in quality and customer satisfaction.
Position Objective:
Improve our customer success by identifying and driving to closure Field Service Quality improvements.
Responsibilities:
- Be the Customer Allegiance Score advocate delegate for the division and own the related processes.
- Provide reports, analysis and feedbacks on the Field Quality, leading indicators and key performance indicators.
- Act as a subject matter expert in the Field Service Quality.
- Find opportunities for improvements in our Service Quality. Propose plan and lead actions.
- Lead investigations and root-cause analysis, and guide resolution of complex or critical problems and ensure CAPAs / Field Corrective Actions are effective.
- Collaborate with cross-functional teams to drive continuous improvement. Be the reliable link between our Operations and our Service teams.
Competencies:
- Deep understanding of Field Services processes
- At least 2 years of experience with data analysis
- Strong SQL and (DAX) Power BI knowledge
- Technical background preferred
- English fluent, Czech is a big advantage
- Customer and quality focus
- Strong communicative and multicultural interaction skills
- Planning / organizing, prioritizing and goal setting
- Dealing with ambiguity
- Systematic problem solving
- Holistic thinking, approaches
Locations
- Brno, Czechia
Salary
50,000 - 90,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data analysisintermediate
- SQLintermediate
- Power BI (DAX)intermediate
- Root-cause analysisintermediate
- Problem solvingintermediate
- Multicultural communicationintermediate
Required Qualifications
- 2+ years data analysis experience (experience)
- Technical background preferred (experience)
- English fluent (Czech advantage) (experience)
Responsibilities
- Own Customer Allegiance Score processes
- Provide quality reports and analysis
- Lead improvements and investigations
- Collaborate cross-functionally
Answer 10 quick questions to check your fit for Service Quality Specialist @ Thermo Fisher Scientific.
Service Quality Specialist
Thermo Fisher Scientific
Service Quality Specialist
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Position Requirements:
Thrive in a multi-disciplinary technical environment and enthusiastic about improving Service Quality within diverse organization. Passionate about Service processes and willing to make strong impacts in quality and customer satisfaction.
Position Objective:
Improve our customer success by identifying and driving to closure Field Service Quality improvements.
Responsibilities:
- Be the Customer Allegiance Score advocate delegate for the division and own the related processes.
- Provide reports, analysis and feedbacks on the Field Quality, leading indicators and key performance indicators.
- Act as a subject matter expert in the Field Service Quality.
- Find opportunities for improvements in our Service Quality. Propose plan and lead actions.
- Lead investigations and root-cause analysis, and guide resolution of complex or critical problems and ensure CAPAs / Field Corrective Actions are effective.
- Collaborate with cross-functional teams to drive continuous improvement. Be the reliable link between our Operations and our Service teams.
Competencies:
- Deep understanding of Field Services processes
- At least 2 years of experience with data analysis
- Strong SQL and (DAX) Power BI knowledge
- Technical background preferred
- English fluent, Czech is a big advantage
- Customer and quality focus
- Strong communicative and multicultural interaction skills
- Planning / organizing, prioritizing and goal setting
- Dealing with ambiguity
- Systematic problem solving
- Holistic thinking, approaches
Locations
- Brno, Czechia
Salary
50,000 - 90,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Data analysisintermediate
- SQLintermediate
- Power BI (DAX)intermediate
- Root-cause analysisintermediate
- Problem solvingintermediate
- Multicultural communicationintermediate
Required Qualifications
- 2+ years data analysis experience (experience)
- Technical background preferred (experience)
- English fluent (Czech advantage) (experience)
Responsibilities
- Own Customer Allegiance Score processes
- Provide quality reports and analysis
- Lead improvements and investigations
- Collaborate cross-functionally
Answer 10 quick questions to check your fit for Service Quality Specialist @ Thermo Fisher Scientific.