Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Supervisor, IT

Job Description:

Thermo Fisher Scientific is providing a fantastic opportunity for experienced professionals to join the IT Clinical Systems Support group in Manila, whose primary responsibility is to provide supervision to the specialists of the Clinical Systems Support team.

Major Job Responsibilities:

• Supervises and advises CSS direct members ensuring consistently efficient CSS operations
• Assists with the supervision of the whole CSS team when assigned as the manager on shift
• Handles tickets, interactions, and escalations as needed
• Assigns relevant tasks to any member of CSS and ensures completion in a timely manner
• Coordinates with the CSS Seniors on identifying operational challenges as well as their remediation, including discussions of quality checks on tickets and tasks handled
• Prepares and conducts the direct reports’ performance evaluations and reviews, including coaching, and feedback, and develops, implements and maintains the performance evaluation tool
• Promotes, assists with, and monitors the career development and growth of each direct report
• Coordinates with the rest of the CSS Management members on various items including but not limited to, goals and objectives, performance strategy, special projects, performance calibration, routine reports, etc.
• Handles and completes projects and tasks assigned by the direct manager or peers
• Coordinates with the rest of the APAC COE IT Management members and handles tasks and projects as needed or as assigned
• Participates in activities and initiatives directed and led by the APAC COE IT Management members

Desired Knowledge, Skills, and Abilities:

• Strong understanding of team supervision focusing on IT support.
• Ability to lead and influence the team members to achieve team, department, group, and company goals.
• Ability to communicate, coordinate, and collaborate with various stakeholders.
• Ability to use good judgement in solving problems of the team, technical and non-technical.
• Strong organizational and time management skills.
• Ability to prioritize and delegate tasks effectively.
• Proficiency in data and trend analysis using Excel.
• Good project and task management skills
• Good knowledge on creating reports via ServiceNow.
• Ability to work independently and collaboratively.

Working Hours:

• Early APAC to EMEA Business Hours

Working Scheme:

• Hybrid