Why Join Thrivent?

Thrivent is more than a financial services organization—it's a mission-driven company rooted in helping people achieve financial clarity and live lives full of meaning and gratitude. As a Fortune 500 not-for-profit financial services leader, Thrivent serves over 2 million members with annuities, life insurance, mutual funds, and retirement planning solutions. Our remote work culture empowers associates like you to make a real difference from anywhere in the United States.

Join a team where your passion for serving others aligns with shared values of integrity, compassion, and community. This isn't just a job; it's a career launchpad with proven paths to advancement in customer care, leadership, and financial services expertise. Experience a supportive environment with tenured teammates, structured training, monthly coaching, and stretch opportunities that propel your professional growth.

Role Description

The Associate Customer Care Professional - Annuities, Licensed (Remote) role is your gateway to a rewarding career in financial services. This position isn't about handling complaints or scripted responses—it's about owning the entire customer journey from the first 'Hello!' to complete problem resolution. You'll empower clients with personalized annuity solutions, building rapport with diverse callers while navigating complex systems to deliver superior experiences.

Working remotely across the United States, you'll focus on quality over quantity, prioritizing first-call resolution and client goals. With rare escalations, thanks to Thrivent's client-centric approach, you'll thrive in an environment that values your integrity and service mindset. Ideal for licensed professionals eager to specialize in annuities and grow within a purpose-driven organization.

Detailed Responsibilities

Core Daily Duties

• Handle inbound calls from Thrivent members seeking annuity-related support, from inquiries to complex issue resolution.
• Build instant rapport with callers from diverse backgrounds, assessing needs and presenting tailored solutions using clear, positive language.
• Navigate multiple systems simultaneously to gather information, process transactions, and ensure accurate, efficient resolutions.
• Focus on first-call resolution while minimizing average handle time (AHT) and after-call work to serve more clients effectively.

Client Experience Excellence

• Deliver exceptional service aligned with Thrivent's promise of financial clarity, helping clients maximize their annuities for retirement security.
• Explain potentially complex annuity products, beneficiary claims, and financial programs with empathy and expertise.
• Collaborate with teammates and managers during structured training and ongoing coaching to refine skills and tackle challenges.

Professional Development

• Participate in up to 6 weeks of paid, structured onboarding with a dedicated mentor, covering annuities and Thrivent systems.
• Engage in monthly coaching, career advancement programs, and stretch assignments across recruiting, support, and leadership roles.
• Advance your expertise in financial products like health insurance, life insurance, mutual funds, and more, positioning for promotions.

Required Skills

Thrive in this remote annuity customer service role with these essential skills:

• Exceptional active listening and rapport-building with diverse clients
• Clear, concise verbal communication and positive language
• Multitasking across multiple systems and tools
• Problem-solving for complex financial scenarios
• Time management to balance AHT, quality, and first-call resolution
• Empathy and integrity in client interactions
• Adaptability to unique calls without rigid scripts
• Technical proficiency in customer relationship management (CRM) software
• Financial services knowledge, especially annuities
• Remote work discipline and self-motivation

Education & Experience

• High school diploma or equivalent required; associate's or bachelor's degree in business, finance, or related field preferred.
• Active life and health insurance licenses (or ability to obtain within 90 days).
• 1+ years of customer service experience in a call center or financial services environment.
• Proven track record in handling inbound calls with a focus on client satisfaction.
• Comfort with remote work setups, including reliable high-speed internet and quiet workspace.

Compensation Overview

Competitive pay reflects your value: Starting base salary of $23.46/hour ($48,796/year), with opportunities for performance-based incentives, overtime, and rapid advancement to higher roles averaging $55,000–$65,000 annually.

Benefits

Thrivent prioritizes your well-being with comprehensive benefits:

• Health, dental, and vision insurance with low premiums.
• 401(k) with generous company match and immediate vesting.
• Paid time off: Up to 6 weeks training pay, plus vacation, sick leave, and holidays.
• Remote work stipend for home office setup.
• Professional development: Tuition reimbursement, certifications, and career coaching.
• Wellness programs, employee assistance, and volunteer time off.
• Thrivent Matching Gift Program for community impact.

Apply today to launch your career at Thrivent—remote annuity customer service jobs like this fill fast! #ThriventCareers #RemoteJobs #AnnuitiesJobs #CustomerServiceCareers