Client Service Administrator

Location: Manhattan, Kansas

Join Thrivent, a leading financial services organization dedicated to helping people achieve financial clarity, live generously, and be good stewards of their resources. We're seeking a Client Service Administrator to provide exceptional administrative support to our Flint Hills Group team in Manhattan, Kansas. This part-time role (20-25 hours per week) is perfect for a detail-oriented professional who thrives in client-facing environments and excels at proactive communication and organization.

Why Join Thrivent?

At Thrivent, we're more than just a financial services company—we're a mission-driven organization rooted in Christian values, committed to empowering individuals and communities to prosper for generations. As a Client Service Administrator with our Flint Hills Group, you'll play a vital role in delivering personalized service to clients in Manhattan, Kansas, helping them navigate their financial goals with confidence.

• Meaningful Impact: Be the primary point of contact for clients, ensuring seamless scheduling, proactive outreach, and preparation for successful meetings that strengthen relationships and drive results.
• Collaborative Culture: Work closely with a dynamic team in a supportive environment that values teamwork, integrity, and professional growth.
• Work-Life Balance: Enjoy a part-time schedule (20-25 hours/week) designed for flexibility, allowing you to balance professional fulfillment with personal life in the vibrant community of Manhattan, Kansas.
• Professional Development: Access training on industry-leading tools like Salesforce and DocuSign, plus opportunities to deepen your understanding of financial products and services.
• Community Focus: Contribute to Thrivent's legacy of generosity through volunteer opportunities and client engagement initiatives that make a difference locally.

Thrivent has been a trusted partner for over 120 years, serving members with holistic financial advice, retirement planning, investments, and insurance solutions. Join us and be part of a Fortune 500 company that's consistently ranked among the best places to work.

Role Description

The Client Service Administrator reports directly to the Flint Hills Group leadership and serves as the heartbeat of client interactions. You'll manage appointment scheduling, execute outbound communication campaigns, prepare comprehensive meeting materials, and provide top-tier support to ensure every client interaction is smooth and successful. This role emphasizes proactive engagement, from birthday recognitions to structured call lists, fostering long-term relationships in the Manhattan, Kansas area.

Detailed Responsibilities

Client Scheduling & Communication

• Masterfully manage appointment scheduling in Salesforce, prioritizing A/B/C clients and special call lists for optimal efficiency.
• Conduct outbound calls to current clients and warm prospects to nurture relationships and drive engagement.
• Execute structured call campaigns, including birthdays, anniversaries, and focus projects, to maintain consistent client touchpoints.
• Confirm appointments, send detailed meeting information, and maintain organized client folders for seamless experiences.

Meeting Preparation

• Prepare comprehensive digital documents, e-signatures via DocuSign, and printed packets including Household Profiles, TCPs, Choice Dollars, financial illustrations, and tax worksheets.
• Ensure all materials are accurate, client-ready, and aligned with Thrivent's high standards.

Client Service Support

• Answer inbound calls professionally, document interactions meticulously, and schedule meetings promptly.
• Guide clients through DocuSign processes and provide clear instructions for accessing important documents.

Relationship Management

• Recognize and celebrate client milestones like birthdays and anniversaries with personalized cards and outreach.
• Maintain high levels of client engagement to build loyalty and support Flint Hills Group's growth in Manhattan, Kansas.

Required Skills

To excel in this Client Service Administrator role at Thrivent, you'll bring:

• Exceptional interpersonal and verbal communication skills for phone and in-person interactions.
• Advanced proficiency in Salesforce for scheduling and client management.
• Strong technical aptitude with Microsoft Office Suite (Word, Excel, PowerPoint) and DocuSign.
• Impeccable organizational skills with a keen eye for detail.
• Proven multitasking ability in fast-paced environments with frequent interruptions.
• Discretion in handling sensitive and confidential client information.
• Customer-focused mindset with enthusiasm for building relationships.
• Adaptability and flexibility to support team dynamics.

Education & Experience

• Bachelor's or Associate's degree preferred in business administration, communications, or related field.
• Previous administrative, secretarial, or client service experience highly desired.
• Basic understanding of financial products, services, and Thrivent's offerings is a plus.
• Competencies: Planning/Organizing, Customer Focus, Communication, Interpersonal Skills, Teamwork/Collaboration, Adaptability/Flexibility.

External/Internal Dependencies: Collaborate seamlessly with all team roles, represent Thrivent professionally with clients, and cultivate lasting external relationships.

Compensation Overview

This part-time position offers competitive hourly pay of $18-21 per hour, based on experience. In Manhattan, Kansas, this equates to an estimated annualized range for full-time equivalent of $37,440 - $43,680, making it an attractive opportunity in the local market.

Benefits

As a part-time team member with Thrivent and Flint Hills Group, enjoy:

• Flexible 20-25 hour weekly schedule.
• Paid training and ongoing professional development.
• Access to Thrivent's employee assistance programs and wellness resources.
• Opportunities for performance-based incentives.
• Team-building events and community involvement.
• Potential for growth into full-time roles based on performance.

Ready to make a difference? Apply today to join Thrivent's Flint Hills Group as a Client Service Administrator in Manhattan, Kansas!

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