Why Join Thrivent

Thrivent is more than a financial services organization—it's a mission-driven company dedicated to helping people achieve financial clarity and live lives full of meaning and gratitude. As a Fortune 500 not-for-profit financial services leader, Thrivent serves over 2 million members with annuities, life insurance, mutual funds, and retirement planning solutions rooted in Christian values. Joining our remote Customer Care Professional-Annuities team means empowering individuals with similar values to maximize their financial potential. This isn't a typical call center role; it's a career-launching opportunity in a supportive environment where integrity, service, and professional growth are at the core.

Work from anywhere in the United States in a fully remote position, enjoying a collaborative culture with tenured teammates, structured training, and clear paths to advancement. Thrivent's commitment to employee development has led countless professionals from customer care into leadership, product expertise, and beyond. If you're passionate about client success and seeking a fulfilling remote career in financial services, Thrivent offers stability, purpose, and growth unmatched in the industry.

Role Description

This isn't a scripted complaint line—it's an empowering role where you own the entire customer journey from 'Hello!' to resolution. As a Licensed Customer Care Professional-Annuities, you'll handle inbound calls from members seeking guidance on annuities, retirement planning, and related financial products. Escalated issues are rare because our clients share Thrivent's values, leading to positive, purpose-driven interactions.

Each day, you'll build rapport with diverse callers, navigate complex systems, and deliver clear, concise solutions. While Average Handle Time (AHT) is tracked, our priority is quality, first-call resolution, and minimizing after-call work to serve more clients effectively. With up to 6 weeks of paid training, dedicated mentors, and monthly coaching, this remote position equips you for success and long-term career progression in annuities and financial services.

Detailed Responsibilities

• Handle inbound calls from Thrivent members regarding annuities, including product inquiries, transactions, beneficiary claims, and retirement strategies.
• Build instant rapport with callers from diverse backgrounds to assess needs accurately and present tailored, potentially complex solutions.
• Navigate multiple systems simultaneously while engaging clients with positive, clear language to gather information and resolve issues on the first call.
• Focus on superior client experiences, prioritizing quality over speed while optimizing processing time.
• Participate in structured onboarding, ongoing training, and monthly coaching sessions to deepen expertise in annuities and financial products.
• Identify stretch opportunities for career growth, such as advancing to senior support roles, leadership, or specialized product teams.
• Maintain compliance with licensing requirements and Thrivent's integrity standards in all interactions.
• Collaborate with teammates and managers in regular meetings to share insights and drive team success.

Required Skills

Thrive in this dynamic remote role with these essential skills:

• Exceptional active listening and rapport-building with diverse clients
• Clear, concise verbal communication and positive language
• Quick system navigation and multitasking in fast-paced environments
• Problem-solving for complex financial scenarios, especially annuities
• Client-focused mindset prioritizing first-call resolution and quality
• Adaptability to unique calls without rigid scripts
• Integrity and passion for serving others with shared values
• Tech-savviness with multiple platforms and tools
• Time management to minimize after-call work
• Eagerness for continuous learning and career development

Education & Experience

• Education: High school diploma or equivalent required; associate's or bachelor's degree in finance, business, or related field preferred.
• Experience: 1+ years in customer service, call center, or financial services; annuities or insurance experience a plus.
• Licensing: Active Life and Health Insurance License (or ability to obtain within 90 days); Series 6/63 or equivalent preferred for annuities support.
• Proven track record in high-quality customer interactions; remote work experience beneficial.
• Strong alignment with Thrivent's mission of financial clarity and purposeful living.

Compensation Overview

Competitive pay reflects your expertise and impact:

• Base salary: $25.00/hour ($52,000 annually).
• Performance incentives and bonuses available.
• Comprehensive benefits package (detailed below).

Benefits

Thrivent invests in your well-being and future:

• Up to 6 weeks paid training with mentoring.
• Full medical, dental, vision coverage with low premiums.
• 401(k) with immediate vesting and generous employer match.
• Paid time off: 22 days vacation, 10 holidays, plus volunteer time.
• Remote work setup allowance and wellness programs.
• Tuition reimbursement for career advancement.
• Employee assistance program, life/disability insurance, and retirement planning tools.
• Career development: Monthly coaching, advancement programs, and stretch assignments.

Ready to launch your career at Thrivent? Apply now for this remote Customer Care Professional-Annuities role and join a team where your skills create lasting impact. Thrivent is an Equal Opportunity Employer committed to diversity and inclusion.