Why Join Thrivent?

Thrivent is a leading financial services organization dedicated to helping people achieve financial clarity and live generous lives. As a Fortune 500 company with a mission rooted in faith and community, Thrivent offers more than just a job—it's a calling to make a meaningful impact. Located in the heart of Germantown, Wisconsin, our office provides a collaborative environment where innovation meets purpose. Join a team that's committed to client success, employee growth, and community involvement. At Thrivent, you'll enjoy a flexible schedule tailored to work-life balance: Monday and Tuesday 9:00 am – 5:30 pm, Wednesday 9:00 am – 5:00 pm, Thursday 9:00 am – 4:00 pm, and Friday 9:00 am – 1:00 pm. Experience professional development opportunities, a supportive culture, and the chance to contribute to an organization that has been serving members for over 120 years. Whether you're passionate about operations leadership or driving organizational excellence, Thrivent empowers you to thrive.

Role Description

The Director of Operations at Thrivent plays a pivotal role in overseeing the function and performance of operations and support staff. Reporting to the CEO and employed through our trusted partner Gateway Associates, this position is essential for aligning departmental processes with the company's vision. You'll supervise staff, establish innovative processes, procedures, and protocols, and collaborate closely with executive leadership to propel Thrivent forward. This leadership role demands a strategic thinker who can foster a high-performance culture while ensuring operational efficiency. Ideal for seasoned professionals in operations management, this position offers the autonomy to shape workflows, manage teams, and drive profitability in a dynamic financial services environment based in Germantown, Wisconsin.

Detailed Responsibilities

• Promote Thrivent’s mission, culture, and core values through exemplary day-to-day leadership and management practices.
• Drive key initiatives that enhance firm profitability, streamline operations, and achieve strategic business objectives.
• Develop, execute, and oversee workflows, processes, and Standard Operating Procedures (SOPs) to optimize practice efficiency.
• Collaborate with the CEO to assess and determine staffing needs, ensuring the right talent aligns with organizational goals.
• Design and implement comprehensive training and onboarding plans for new hires to accelerate team integration and productivity.
• Develop and maintain accurate job descriptions that clearly define roles and expectations across the operations team.
• Manage support staff comprehensively, including schedules, attendance tracking, payroll, benefits administration, and ongoing performance monitoring.
• Establish clear criteria to gauge team effectiveness, productivity, and alignment with key performance indicators (KPIs).
• Conduct bi-annual performance reviews, providing constructive feedback and development opportunities to foster growth.
• Prepare and facilitate engaging weekly team meetings to communicate updates, align priorities, and boost morale.
• Lead the strategy, development, and implementation of critical projects that advance operational excellence.
• Drive a positive team culture emphasizing collaboration, accountability, and continuous improvement.
• Monitor industry best practices and recommend process enhancements to maintain a competitive edge in financial services operations.

Required Skills

Success in this role requires a blend of leadership acumen and operational expertise. Thrivent seeks candidates with proven abilities in team management, process optimization, and strategic planning.

Education & Experience

Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field required; Master’s degree or MBA preferred.

Experience: Minimum of 8-10 years in operations management, with at least 5 years in a supervisory or director-level role within financial services, professional services, or a similar industry. Demonstrated success in developing SOPs, managing cross-functional teams, and driving profitability initiatives. Experience with payroll, benefits administration, and performance management systems is essential.

Compensation Overview

Thrivent offers competitive compensation reflective of Germantown, Wisconsin's market rates for senior operations leaders. Base salary ranges from $130,000 to $160,000 annually, depending on experience, plus performance-based bonuses and incentives.

Benefits

Thrivent provides an exceptional benefits package including comprehensive health, dental, and vision insurance; 401(k) with generous employer match; paid time off; flexible scheduling; professional development stipends; employee assistance programs; and community volunteer opportunities. Enjoy perks like wellness reimbursements, tuition assistance, and access to financial planning services—because your well-being matters as much as our clients'.

Ready to lead operations at Thrivent? Apply today and be part of a legacy of excellence in Germantown, Wisconsin!