About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting the world of healthcare. With over 48,000 employees across North America, Europe, and Asia-Pacific, we drive the future of healthcare by advancing the way drugs, medical products, and supplies are sourced, manufactured, and distributed. Our Commercial Technologies Software Engineering team plays a pivotal role in managing the NPHS Business segment's portfolio of commercial and pharmacy-focused technologies, maximizing business value and enhancing user experiences through innovative IT solutions.

Role Overview

The Engineer - Tier 2 & 3 Support Engineer position at Cardinal Health is a dynamic, non-traditional software engineering role centered on advanced IT support. Based in a Work from Home setup in Ohio, United States, this position offers a competitive salary range of $94,900 - $149,160 USD annually. As a key liaison between business units and IT, you'll align support strategies, provide technical specifications for issue resolution, and optimize business processes using cutting-edge technology. This role emphasizes Tier 2 and Tier 3 virtual support for end users, tackling complex issues across software, hardware, warehouse technologies, servers, networks, and enterprise systems. Ideal for experienced IT professionals with a passion for problem-solving, this remote opportunity allows you to analyze code, suggest fixes, and contribute to innovative solutions without primary development responsibilities.

Key Responsibilities

In this critical support role, you'll handle escalated issues with precision and efficiency. Responsibilities include providing Tier 2 and Tier 3 virtual support to organizational end users, supporting a wide array of systems from software and hardware to warehouse technology, servers, networks, and enterprise platforms. You'll respond promptly to escalations from the IT Service Center and Tier 2 Support teams, resolving user requests through direct discussions, coordination with internal and external resources, research via source code access, and application database queries. Additionally, you'll deliver education and training to users for knowledge transfer and problem prevention, maintain comprehensive support documentation, monitor environments, respond to alerts, and address service outages to ensure seamless operations.

Daily Impact

Your work directly enhances user experience and business continuity at Cardinal Health, leveraging tools like Dynatrace and GCP for monitoring while contributing to policy development and mentoring junior colleagues on complex projects.

Qualifications & Requirements

Candidates should bring 4-8 years of experience in IT support or related fields, preferably with a Bachelor's degree in Computer Science, Information Technology, or an equivalent combination of education and work experience. Key technical expectations include some experience in software development (Java/SpringBoot preferred), querying SQL databases for research and support, and application monitoring/alerting with tools like Dynatrace and GCP. At this level, you'll apply comprehensive knowledge of concepts, principles, and technical capabilities to varied tasks and large-scope projects. Expect to develop innovative solutions to difficult problems, work independently with general guidance, and potentially mentor less experienced team members. This role suits professionals who thrive on complex challenges and align solutions with organizational objectives.

Benefits & Perks

Cardinal Health prioritizes employee well-being with a robust benefits package. Enjoy comprehensive medical, dental, and vision coverage, a generous paid time off plan, Health Savings Account (HSA), and 401k savings plan. Additional perks include access to wages before payday via myFlexPay, Flexible Spending Accounts (FSAs), short- and long-term disability coverage, Work-Life resources, paid parental leave, and healthy lifestyle programs. These benefits support your health, financial security, and work-life balance in this fully remote role.

Career Growth

At Cardinal Health, career advancement is a reality. This Tier 2 & 3 Support Engineer role positions you to work on complex projects, contribute to policies, and mentor peers, opening doors to senior engineering, architecture, or leadership positions within our Commercial Technologies team. Our inclusive culture values diverse backgrounds, including back-to-work candidates, people with disabilities, those without college degrees, and Veterans. Continuous learning through training and exposure to enterprise systems fosters long-term professional development in healthcare IT.

Why Join Us

Join Cardinal Health to be part of a Fortune 500 company transforming healthcare logistics and technology. Work remotely from Ohio while impacting global operations in pharmacy and commercial technologies. Our commitment to diversity, equity, and inclusion ensures you can be your authentic self, with equal opportunity regardless of race, religion, disability, or other protected statuses. With an application window closing March 14, 2026, apply now to secure your place in a collaborative, innovative environment offering stability, growth, and exceptional rewards.

Role FAQs

Q: Is this a development-heavy role? A: No, it's primarily support-focused with opportunities to analyze code and suggest fixes; development is handled by other roles.

Q: What experience is required? A: 4-8 years preferred, with skills in Java/SpringBoot, SQL, and monitoring tools like Dynatrace/GCP.

Q: Is the position remote? A: Yes, Work from Home in Ohio, United States.

Q: What is the salary range? A: Anticipated $94,900 - $149,160 USD, based on location, experience, and internal equity.

Q: Are bonuses offered? A: This role is not bonus eligible but includes comprehensive benefits.