Case Manager & Case Management Associate - Expression of Interest
Toll Group
Case Manager & Case Management Associate - Expression of Interest
Job Description
Categories: Logistics, Government & Defence, Case Management, Relocation Services
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Toll Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
Case Manager & Case Management Associates - Brisbane, Adelaide, Melbourne & Parramatta - Expression of Interest
The Opportunity
Due to ongoing growth within the business, we are looking to connect with Case Managers & Case Management Associates to join our Government & Defence team in our offices across Brisbane, Adelaide, Melbourne & Parramatta. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation.
As a Case Manager, your responsibilities will include:
Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
Responding to routine telephone and email enquiries
As a Case Management Associate, your responsibilities will include:
Supporting our Case Managers in their work to relocate Australian Defence Force (ADF) Members & their families across Australia
Deliver superior administrative support and excellent customer service to internal stakeholders
General Case Management administration
Responding to routine telephone and email enquiries
About you:
Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
The ability to interpret policy and legislation
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
Strong attention to detail & time management skills
Proficiency in all Microsoft applications
Mandatory: Must be an Australian Citizen or Permanent Resident
Benefits:
Flexible work options available
Supportive team environment
Full training provided
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Locations
- AU_VIC_COV Corporate VIC (530 Collins Street Melbourne), Australia
- AU_SA_COS Corporate SA (Adelaide), Australia
Salary
78,750 - 104,500 AUD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Case Managementadvanced
- Stakeholder Engagementadvanced
- Relocation Coordinationintermediate
- Customer Service Excellenceadvanced
- Logistics Planningintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3+ years in case management or relocation services (experience)
- Experience working with military or government clients (experience)
- Strong communication and interpersonal skills (experience)
- Certificate or Diploma in Logistics/Supply Chain Management (degree)
Responsibilities
- Serve as single point of contact for ADF Members and families during relocation
- Deliver high-quality end-to-end relocation experience
- Coordinate logistics, transport, and support services for relocations
- Manage multiple relocation cases simultaneously with attention to detail
- Ensure superior customer service and issue resolution throughout process
- Collaborate with internal teams and external suppliers for seamless execution
Benefits
- Health: Comprehensive health and wellbeing programs
- Training: Ongoing professional development opportunities
- Work-Life: Flexible working arrangements across multiple locations
- Financial: Competitive salary package with performance incentives
- Career: Career growth opportunities within global logistics leader
Tags & Categories
Answer 10 quick questions to check your fit for Case Manager & Case Management Associate - Expression of Interest @ Toll Group.
Related Books and Jobs
Case Manager & Case Management Associate - Expression of Interest
Toll Group
Case Manager & Case Management Associate - Expression of Interest
Job Description
Categories: Logistics, Government & Defence, Case Management, Relocation Services
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Toll Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.
Case Manager & Case Management Associates - Brisbane, Adelaide, Melbourne & Parramatta - Expression of Interest
The Opportunity
Due to ongoing growth within the business, we are looking to connect with Case Managers & Case Management Associates to join our Government & Defence team in our offices across Brisbane, Adelaide, Melbourne & Parramatta. You will play a crucial role in supporting relocation initiatives by being the single point of contact for Australian Defence Force (ADF) Members & their families during their relocation across Australia. Our team strive to ensure that all ADF Members experience a superior relocation.
As a Case Manager, your responsibilities will include:
Delivering a high-quality end to end relocation experience to your relocating ADF members and their families through world class case management, policy compliance, advocacy and escalation resolution.
Expectation management ensuring Members and their families understand service scope and the relocation life cycle.
Proactive and technically competent administration of Defence relocation policy & entitlements ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
Responding to routine telephone and email enquiries
As a Case Management Associate, your responsibilities will include:
Supporting our Case Managers in their work to relocate Australian Defence Force (ADF) Members & their families across Australia
Deliver superior administrative support and excellent customer service to internal stakeholders
General Case Management administration
Responding to routine telephone and email enquiries
About you:
Case management experience in a similar role would be advantageous (i.e., global mobility, assignment management, insurance or travel)
The ability to interpret policy and legislation
Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders
Strong attention to detail & time management skills
Proficiency in all Microsoft applications
Mandatory: Must be an Australian Citizen or Permanent Resident
Benefits:
Flexible work options available
Supportive team environment
Full training provided
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Locations
- AU_VIC_COV Corporate VIC (530 Collins Street Melbourne), Australia
- AU_SA_COS Corporate SA (Adelaide), Australia
Salary
78,750 - 104,500 AUD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Case Managementadvanced
- Stakeholder Engagementadvanced
- Relocation Coordinationintermediate
- Customer Service Excellenceadvanced
- Logistics Planningintermediate
- Conflict Resolutionintermediate
Required Qualifications
- 3+ years in case management or relocation services (experience)
- Experience working with military or government clients (experience)
- Strong communication and interpersonal skills (experience)
- Certificate or Diploma in Logistics/Supply Chain Management (degree)
Responsibilities
- Serve as single point of contact for ADF Members and families during relocation
- Deliver high-quality end-to-end relocation experience
- Coordinate logistics, transport, and support services for relocations
- Manage multiple relocation cases simultaneously with attention to detail
- Ensure superior customer service and issue resolution throughout process
- Collaborate with internal teams and external suppliers for seamless execution
Benefits
- Health: Comprehensive health and wellbeing programs
- Training: Ongoing professional development opportunities
- Work-Life: Flexible working arrangements across multiple locations
- Financial: Competitive salary package with performance incentives
- Career: Career growth opportunities within global logistics leader
Tags & Categories
Answer 10 quick questions to check your fit for Case Manager & Case Management Associate - Expression of Interest @ Toll Group.
Related Books and Jobs