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Toll Group logo

Customer Service Representative

Toll Group

Customer Service Representative

full-timePosted: Jan 19, 2026

Job Description

Categories: Logistics, Customer Service, Supply Chain, Operations

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

  • Enter data according to Standard Operating Procedure
  • Respond to queries for information and access relevant files
  • Record information into Cargo wise 1
  • Check completed work for accuracy
  • Proactively communicate with customer via email
  • Keeping sensitive customer or company information confidential
  • Explore process improvement through Continuous Improvement initiative

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Locations

  • Bayan Lepas, Malaysia

Salary

Estimated Salary Rangemedium confidence

25,200 - 39,600 USD / yearly

Source: AI Estimation

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Data Entryintermediate
  • Customer Serviceintermediate
  • CargoWise Proficiencyintermediate
  • Attention to Detailintermediate
  • Email Communicationbeginner
  • Process Improvementbeginner

Required Qualifications

  • Customer service or administrative experience (experience)
  • Proficiency in data entry systems (experience)
  • Familiarity with CargoWise software (experience)
  • Strong communication skills (experience)

Responsibilities

  • Enter data according to Standard Operating Procedure
  • Respond to queries for information and access relevant files
  • Record information into CargoWise 1 system
  • Check completed work for accuracy and quality
  • Proactively communicate with customers via email
  • Maintain confidentiality of sensitive customer and company information
  • Participate in Continuous Improvement initiatives

Benefits

  • Training: Industry-leading training and development programs
  • Career: Opportunities to learn, grow and take on new responsibilities
  • Culture: Supportive teams with approachable leaders and decision-making autonomy
  • Health: Competitive benefits package supporting employee wellbeing

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Toll Group logo

Customer Service Representative

Toll Group

Customer Service Representative

full-timePosted: Jan 19, 2026

Job Description

Categories: Logistics, Customer Service, Supply Chain, Operations

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

  • Enter data according to Standard Operating Procedure
  • Respond to queries for information and access relevant files
  • Record information into Cargo wise 1
  • Check completed work for accuracy
  • Proactively communicate with customer via email
  • Keeping sensitive customer or company information confidential
  • Explore process improvement through Continuous Improvement initiative

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Locations

  • Bayan Lepas, Malaysia

Salary

Estimated Salary Rangemedium confidence

25,200 - 39,600 USD / yearly

Source: AI Estimation

* This is an estimated range based on market data and may vary based on experience and qualifications.

Skills Required

  • Data Entryintermediate
  • Customer Serviceintermediate
  • CargoWise Proficiencyintermediate
  • Attention to Detailintermediate
  • Email Communicationbeginner
  • Process Improvementbeginner

Required Qualifications

  • Customer service or administrative experience (experience)
  • Proficiency in data entry systems (experience)
  • Familiarity with CargoWise software (experience)
  • Strong communication skills (experience)

Responsibilities

  • Enter data according to Standard Operating Procedure
  • Respond to queries for information and access relevant files
  • Record information into CargoWise 1 system
  • Check completed work for accuracy and quality
  • Proactively communicate with customers via email
  • Maintain confidentiality of sensitive customer and company information
  • Participate in Continuous Improvement initiatives

Benefits

  • Training: Industry-leading training and development programs
  • Career: Opportunities to learn, grow and take on new responsibilities
  • Culture: Supportive teams with approachable leaders and decision-making autonomy
  • Health: Competitive benefits package supporting employee wellbeing

Target Your Resume for "Customer Service Representative" , Toll Group

Get personalized recommendations to optimize your resume specifically for Customer Service Representative. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "Customer Service Representative" , Toll Group

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Toll_GroupLogisticsSupply_ChainR000074897LogisticsCustomer ServiceSupply ChainOperations

Answer 10 quick questions to check your fit for Customer Service Representative @ Toll Group.

Quiz Challenge
10 Questions
~2 Minutes
Instant Score

Related Books and Jobs

No related jobs found at the moment.