Categories: Logistics, Sea Freight, Supply Chain, Operations, Freight Forwarding

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

SEA EXPORT EXECUTIVE

Working Location: 117, Nguyen Dinh Chieu, Xuan Hoa W., HCMC

Job Summary:

This role is responsible for delivering high-quality operational excellence to support Seamaster’s growth and enhance customer experience. The position focuses on driving customer satisfaction and retention, contributing to overall business success.

Job Description:

• Receive handover job file from Customer Service and create console into CW1 timely.

• Receive SI, VGM, ISF from Clients, check and verify if any mismatch then makes draft HBL/FCR, proforma invoice to Clients timely and get their confirmation before issuing the final documents.

• Submit SI, VGM to carriers or NVOCCs before their document deadline cut-off and checking draft MBL careful make sure MBL, HBL and manifest are all set.

• Arrange AMS, e-Manifest, ISF filing timely and follow up the status until it was on filed and coordinate with related parties to solve any mismatch timely to avoid huge penalty.

• Collect invoice from carriers, NVOCCs, vendors to check and confirm the invoice is correct. Then pass to Ops Finance to input CW1 and transfer to COE for processing payment. Make sure to arrange payment timely to get Seaway, Telex released MBL before vessel arrive and payment deadline of carrier to avoid late payment fee or DEM/DET occur at destination.

• Provide necessary document to carriers, NVOCCs to collect MBL Original, Seaway or Surrendered/Telex Released and upload into CW1 e-Doc.

• Issue Original or Surrendered/Telex Released HBL to Clients against collecting their LOI and payment. Then keep overseas agents be informed the status of cargo releasing.

• Send pre-alert to overseas agents timely.

• Meet all Ocean compliance, KPIs and follow the process of the company.

• Coordinate with team and other departments (Sale, Finance, Logistics, Legal, etc) to ensure that all business could be handled smoothly.

• Solve the unforeseen problem (if any).

• Other tasks will be assigned by Supervisor or Manager.

Job Requirements:

• Bachelor’s degree in Logistics, Supply Chain, or related field.

• Minimum 2 years of experience in sea freight export operations.

• Strong knowledge of CW1 system and ocean compliance requirements.

• Excellent communication and problem-solving skills.

• Ability to work under pressure and meet deadlines.

• Detail-oriented and organized.

• Proficient in MS Office and CW1.

• Strong interpersonal and coordination skills.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.