Categories: Logistics, Supply Chain, Operations, Freight Forwarding

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and

New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we

can be curious and inspired to try new things as we put customers at the centre of everything we

do.  As a recognised global brand with long-term success, we’re passionate about progress. That

means adapting to change and transforming how our customers experience world-class freight

forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders

who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance

and opportunities to learn, grow and progress. And we’re always looking out for each other’s

wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse,

challenging, even unordinary projects, while being supported by friendly and positive teamwork.

About the Role

As a key member of our Value‑Added Services (VAS) team and reporting to the VAS Team Leader, you will act as the central point of contact for our customers and clients, overseeing and co‑ordinating all elements of the logistical process. Working closely with the VAS Operations Manager (Sydney) and the VAS Global Lead, you will ensure that daily operations are carried out in line with company policies and established SOPs. With the full support and resources of TGF, you will be empowered to deliver a premium, customer‑focused service while maintaining exceptional operational standards.

A day in the life of Senior VAS Coordinator at Toll Group:

• Oversees end‑to‑end warehousing and transport operations, including inbound/outbound activities, bookings, shipment co‑ordination, documentation, and container packing supervision.
• Manages shipment logistics with transport providers, shipping lines, customs, destination agents, and handles all related documentation, compliance, and customer/site interactions.
• Produces quotations and operational reports, extracts daily KPIs, tracks and acquits all shipments (domestic and international), and maintains work‑in‑progress within required KPIs.
• Conducts billing control and audits, monitors inventory integrity, investigates discrepancies, and implements corrective actions to support operational performance and profitability.
• Develops and maintains SOPs, trains staff on systems and client requirements, supports new system learning, and manages client projects such as stocktakes and onboarding.
• Contributes to HSE obligations, provides operational leadership coverage, and carries out additional duties as directed by the Value‑Added Service Manager.

About You:

• Proficient in Microsoft Office applications, with strong literacy and numeracy skills.
• Working knowledge of CargoWise or similar logistics management systems.
• Strong written and verbal communication skills, with a polite and friendly email/telephone manner. Ability to interact calmly and professionally with customers in all situations.
• Demonstrated capability to work effectively with Floor Operations teams while maintaining professionalism.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.