Sr Quality Assurance Technician
Toll Group
Sr Quality Assurance Technician
Job Description
Categories: Logistics, Quality Assurance, Operations, Transport
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY
- Deliver consistent coaching for errors done by agents
- Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent
- Conduct training for low performer agents once every month
- Assist in providing suggestions for process improvements within the department.
- Ensure timely and accurate issuance of Quality Reports
- Regular analysis and feedback to the operation teams
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.Locations
- Bayan Lepas, Malaysia
Salary
47,250 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Quality Assuranceintermediate
- Coaching and Mentoringintermediate
- Data Analysisintermediate
- Training Deliveryintermediate
- Process Improvementintermediate
- Feedback and Reportingintermediate
Required Qualifications
- 3+ years in quality assurance or operations (experience)
- Experience in logistics or transport industry (experience)
- Strong analytical and communication skills (experience)
Responsibilities
- Deliver consistent coaching for errors done by agents
- Ensure effective feedback to all agents in a timely manner, encouraging improvement
- Conduct training for low performer agents once every month
- Assist in providing suggestions for process improvements within the department
- Ensure timely and accurate issuance of Quality Reports
- Provide regular analysis and feedback to the operation teams
Benefits
- Training: Industry-leading training and development opportunities
- Career Growth: Autonomy to take on diverse challenges and new responsibilities
- Team Environment: Collaborative teams supported by approachable leaders
- Health: Comprehensive employee wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Sr Quality Assurance Technician @ Toll Group.
Related Books and Jobs
Sr Quality Assurance Technician
Toll Group
Sr Quality Assurance Technician
Job Description
Categories: Logistics, Quality Assurance, Operations, Transport
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
PRIMARY RESPONSIBILITIES AND DECISIONS/ LEVEL OF AUTHORITY
- Deliver consistent coaching for errors done by agents
- Ensure effective feedback to all the agents in a timely manner, encouraging improvement for the agent
- Conduct training for low performer agents once every month
- Assist in providing suggestions for process improvements within the department.
- Ensure timely and accurate issuance of Quality Reports
- Regular analysis and feedback to the operation teams
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.Locations
- Bayan Lepas, Malaysia
Salary
47,250 - 71,500 USD / yearly
Source: AI Estimation
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Quality Assuranceintermediate
- Coaching and Mentoringintermediate
- Data Analysisintermediate
- Training Deliveryintermediate
- Process Improvementintermediate
- Feedback and Reportingintermediate
Required Qualifications
- 3+ years in quality assurance or operations (experience)
- Experience in logistics or transport industry (experience)
- Strong analytical and communication skills (experience)
Responsibilities
- Deliver consistent coaching for errors done by agents
- Ensure effective feedback to all agents in a timely manner, encouraging improvement
- Conduct training for low performer agents once every month
- Assist in providing suggestions for process improvements within the department
- Ensure timely and accurate issuance of Quality Reports
- Provide regular analysis and feedback to the operation teams
Benefits
- Training: Industry-leading training and development opportunities
- Career Growth: Autonomy to take on diverse challenges and new responsibilities
- Team Environment: Collaborative teams supported by approachable leaders
- Health: Comprehensive employee wellness programs
Tags & Categories
Answer 10 quick questions to check your fit for Sr Quality Assurance Technician @ Toll Group.
Related Books and Jobs