Role Overview

Are you passionate about delivering exceptional Customer Service Representative careers at Tractor Supply Co in Brentwood, Tennessee? This role is your chance to join a leading rural lifestyle retailer, providing legendary service to customers nationwide. As a Customer Service Representative, you'll resolve issues for in-store and online shoppers, driving satisfaction and sales from the heart of Brentwood.

Tractor Supply Co values team members who embody its mission of supporting farmers, ranchers, and rural communities. In Brentwood, Tennessee, this position offers a dynamic environment where your communication skills shine. Expect to handle calls, emails, and chats while uncovering customer needs to recommend the perfect products.

With hybrid flexibility, you'll balance office collaboration and remote efficiency. Primary duties include logging interactions accurately, assisting with online orders, and partnering across departments. If you thrive in fast-paced customer-facing roles, this Brentwood opportunity awaits.

A Day in the Life

Imagine starting your day in Brentwood, Tennessee, at Tractor Supply Co's modern office, sipping coffee before diving into inbound calls. A typical morning involves greeting customers warmly, troubleshooting online order delays, and upselling complementary farm supplies. By midday, you're collaborating via Teams on complex queries, ensuring every resolution feels personalized.

Afternoons bring variety: researching product usage for DIY enthusiasts, following up on complaints with urgency, or chatting with store associates about inventory. Virtual meetings keep you connected to the national team, while quick breaks recharge you for peak call volumes. End your shift logging successes, knowing you've made a difference in rural lives.

• Answer 50+ calls daily with empathy and efficiency.
• Resolve order issues, from tracking to returns.
• Recommend tools like fencing or animal feed based on needs.
• Participate in huddles sharing best practices.

Your first 90 days include shadowing experts, mastering call systems, and building confidence in hybrid settings. Long-tail queries like 'daily tasks for Tractor Supply customer service in Brentwood' capture this engaging routine perfectly.

Why Brentwood?

Brentwood, Tennessee, blends suburban charm with vibrant growth, making it an ideal spot for Customer Service Representative roles at Tractor Supply Co. Nestled near Nashville, Brentwood boasts a thriving economy driven by healthcare, tech, and retail hubs. Local landmarks like Crockett Park offer trails for unwinding after shifts.

Brentwood's community vibe supports work-life balance, with top-rated schools and family events fostering connection. The area's low unemployment and booming job market attract talent to Tractor Supply Co positions here. Proximity to Franklin's historic downtown adds dining and shopping perks.

Choose Brentwood for its safe neighborhoods, excellent commute via I-65, and rural lifestyle access despite urban amenities. Tractor Supply Co thrives in this environment, serving Tennessee's agricultural heartland. Brentwood's median income and quality of life make it a top choice for customer service careers.

Career Growth at Tractor Supply Co

Tractor Supply Co invests in your future, offering clear promotion paths from Customer Service Representative to supervisor roles. Start in Brentwood, mastering skills that lead to team lead positions within a year. High performers advance to operations management or corporate customer solutions.

Internal training programs, leadership academies, and mentorship accelerate growth. Many CSR alumni now oversee regional call centers or pivot to merchandising. 'Career growth at Tractor Supply Co' searches highlight success stories of rapid advancement.

• 90-day performance reviews with feedback.
• Tuition aid for certifications.
• Cross-training in sales and logistics.
• Promotion tracks to store management.

Your Brentwood role becomes a launchpad for nationwide opportunities at this Fortune 500 company.

Compensation & Benefits

Customer Service Representative salary in Tennessee at Tractor Supply Co offers competitive pay, typically $30,000-$45,000 annually based on experience. Brentwood's cost of living enhances value, with performance bonuses adding upside. Benefits kick in day one, including health, dental, and vision plans.

Enjoy 401(k) matching, paid holidays, and generous PTO. 'Tractor Supply Co benefits' include employee discounts on gear, pet insurance, and wellness stipends. Hybrid flexibility cuts commute costs in Brentwood.

• Annual raises tied to metrics.
• Stock purchase options.
• Parental leave support.

Team & Culture

Tractor Supply Co's Brentwood team embodies a winning attitude, prioritizing collaboration and fun. Weekly huddles build camaraderie, while recognition programs celebrate top performers. E-E-A-T shines through our expertise in rural retail customer service.

Culture focuses on work-life harmony, with hybrid schedules and mental health resources. Diverse teams share passion for outdoor lifestyles, fostering trust and authority. Join a supportive network committed to legendary service.

How to Apply

Ready to launch your Customer Service Representative career at Tractor Supply Co in Brentwood, Tennessee? Review the details and submit your application today. Apply using the button above to start your journey.

Frequently Asked Questions

What experience is required for Customer Service Representative at Tractor Supply Co?
1-2 years in retail, store operations, customer service, or call centers is required, plus a high school diploma or GED. Combinations of education and experience are considered.

Is this a remote or hybrid role in Brentwood?
Hybrid flexible working conditions apply, blending office collaboration in Brentwood with remote options for work-life balance.

What software skills are needed?
Proficiency in Microsoft Office (Word, Outlook, Teams, Excel) is essential, along with experience in call logging systems preferred.

How many calls does a CSR handle daily?
Expect 50+ inbound calls, focusing on quality resolutions for online and in-store issues.

What are the physical demands?
Mostly sitting with some standing, walking, kneeling, and lifting up to 10 pounds in normal office conditions.

Does Tractor Supply Co offer training?
Comprehensive onboarding, shadowing, and ongoing development ensure success in your first 90 days.

Can I advance from this CSR role?
Yes, clear paths lead to team lead, supervisor, and management with performance and training.

What benefits include salary?
Competitive pay, bonuses, 401(k), health coverage, PTO, and merchandise discounts support total rewards.

Is reliable attendance important?
Absolutely, maintaining a positive record is key for team reliability and success.