Client Services Director - Careers at Transcom
Transcom
Client Services Director - Careers at Transcom
Job Description
Why Join Transcom
Transcom is a global leader in customer experience solutions, empowering talented professionals to drive client success in dynamic BPO environments. Join our Bacolod team to thrive in a collaborative culture focused on innovation, growth, and exceptional service. Enjoy career advancement, international exposure, and a supportive workplace that values your contributions.
Role Description
As Client Services Director in Bacolod City, Philippines, you are the vital link between Transcom and our key clients. Act as the primary point of contact for vendor managers, handling day-to-day communications, status updates, and issue resolution. Anticipate needs through detailed analysis, forecast metrics, and prepare executive reports. Build enduring relationships based on trust, coordinate resources for deliverables, and lead critical processes like Risk Assessments, COPC, ABR, QBR, SSR, and CCSR audits. Partner with operations and support leaders to align on client goals, manage expectations, and drive retention while supporting growth initiatives.
Requirements
Essential Qualifications
- University degree or equivalent higher qualification
- Fluency in English (written and spoken)
- 2-4 years BPO/Contact Center Operations leadership experience
- 2-4 years client-facing experience at Director level or above
- Ability to travel up to 25% of the time
Key Skills
Strong communication, organizational prowess, data analysis expertise, and a passion for client success in fast-paced, team-oriented settings.
Benefits
- Competitive salary with performance-based bonuses
- Comprehensive medical, dental, and wellness coverage
- Ongoing training, certifications, and leadership development
- Paid vacation, holidays, and flexible scheduling
- Modern Bacolod office with team-building events and global opportunities
Transcom Bacolod offers a rewarding path for driven leaders ready to elevate client partnerships. Apply now to join our family!
Locations
- Bacolod City, Philippines
Salary
1,800,000 - 3,000,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Client Relationship Managementintermediate
- Data Analysis & Reportingintermediate
- Account Metrics Forecastingintermediate
- BPO Operations Leadershipintermediate
- Risk Assessment & Audits (COPC, ABR, QBR)intermediate
- Cross-Functional Collaborationintermediate
Required Qualifications
- University degree or equivalent (experience)
- Fluent English (written/spoken) (experience)
- 2-4 years BPO/Contact Center leadership (experience)
- 2-4 years client-facing Director+ experience (experience)
- Willing to travel up to 25% (experience)
Responsibilities
- Serve as primary client contact and manage day-to-day needs
- Anticipate client requirements and deliver comprehensive reports/analysis
- Build long-term trust-based relationships and ensure satisfaction/retention
- Forecast/track metrics, handle complaints, and exceed deliverables
- Lead audits (Risk Assessment, COPC, ABR, QBR, SSR, CCSR) and partner with operations/support leaders
Benefits
- general: Competitive salary and performance incentives
- general: Comprehensive health insurance and wellness programs
- general: Professional development and career growth opportunities
- general: Generous paid time off and flexible work options
- general: Collaborative team environment with global exposure
Tags & Categories
Answer 10 quick questions to check your fit for Client Services Director - Careers at Transcom @ Transcom.
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Client Services Director - Careers at Transcom
Transcom
Client Services Director - Careers at Transcom
Job Description
Why Join Transcom
Transcom is a global leader in customer experience solutions, empowering talented professionals to drive client success in dynamic BPO environments. Join our Bacolod team to thrive in a collaborative culture focused on innovation, growth, and exceptional service. Enjoy career advancement, international exposure, and a supportive workplace that values your contributions.
Role Description
As Client Services Director in Bacolod City, Philippines, you are the vital link between Transcom and our key clients. Act as the primary point of contact for vendor managers, handling day-to-day communications, status updates, and issue resolution. Anticipate needs through detailed analysis, forecast metrics, and prepare executive reports. Build enduring relationships based on trust, coordinate resources for deliverables, and lead critical processes like Risk Assessments, COPC, ABR, QBR, SSR, and CCSR audits. Partner with operations and support leaders to align on client goals, manage expectations, and drive retention while supporting growth initiatives.
Requirements
Essential Qualifications
- University degree or equivalent higher qualification
- Fluency in English (written and spoken)
- 2-4 years BPO/Contact Center Operations leadership experience
- 2-4 years client-facing experience at Director level or above
- Ability to travel up to 25% of the time
Key Skills
Strong communication, organizational prowess, data analysis expertise, and a passion for client success in fast-paced, team-oriented settings.
Benefits
- Competitive salary with performance-based bonuses
- Comprehensive medical, dental, and wellness coverage
- Ongoing training, certifications, and leadership development
- Paid vacation, holidays, and flexible scheduling
- Modern Bacolod office with team-building events and global opportunities
Transcom Bacolod offers a rewarding path for driven leaders ready to elevate client partnerships. Apply now to join our family!
Locations
- Bacolod City, Philippines
Salary
1,800,000 - 3,000,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Client Relationship Managementintermediate
- Data Analysis & Reportingintermediate
- Account Metrics Forecastingintermediate
- BPO Operations Leadershipintermediate
- Risk Assessment & Audits (COPC, ABR, QBR)intermediate
- Cross-Functional Collaborationintermediate
Required Qualifications
- University degree or equivalent (experience)
- Fluent English (written/spoken) (experience)
- 2-4 years BPO/Contact Center leadership (experience)
- 2-4 years client-facing Director+ experience (experience)
- Willing to travel up to 25% (experience)
Responsibilities
- Serve as primary client contact and manage day-to-day needs
- Anticipate client requirements and deliver comprehensive reports/analysis
- Build long-term trust-based relationships and ensure satisfaction/retention
- Forecast/track metrics, handle complaints, and exceed deliverables
- Lead audits (Risk Assessment, COPC, ABR, QBR, SSR, CCSR) and partner with operations/support leaders
Benefits
- general: Competitive salary and performance incentives
- general: Comprehensive health insurance and wellness programs
- general: Professional development and career growth opportunities
- general: Generous paid time off and flexible work options
- general: Collaborative team environment with global exposure
Tags & Categories
Answer 10 quick questions to check your fit for Client Services Director - Careers at Transcom @ Transcom.
Related Books and Jobs