Customer Advisor (m/f/d) - Join Transcom in Thessaloniki
Transcom
Customer Advisor (m/f/d) - Join Transcom in Thessaloniki
Job Description
Why Join Transcom?
Transcom is a global leader in omnichannel customer experience solutions, with Timeframe as its dedicated specialist since August 2023. Operating in Germany, Portugal, and Greece, we deliver exceptional service to top-tier clients. Join our Thessaloniki team to thrive in a dynamic, international environment with endless growth opportunities, supportive culture, and a commitment to your professional development.
Role Description
As a Customer Advisor (m/f/d) in Thessaloniki, you'll be the friendly voice supporting customers of leading service providers. Handle inbound queries via phone or backoffice, provide clear information on products and services, and resolve issues with empathy and efficiency. Your role directly impacts customer satisfaction, working within a collaborative team focused on excellence in every interaction.
Your Key Responsibilities
- Process incoming requests from existing and prospective customers.
- Deliver accurate details on client products and services.
- Maintain superior service standards and user happiness.
- Actively listen and propose effective solutions.
Requirements
We seek communicative, patient individuals passionate about people. Bring a positive, service-driven mindset, excellent listening skills, and the ability to build rapport quickly. German fluency is essential, with English as a plus. No prior experience required—we provide full training—but a team-oriented approach is key.
What You'll Bring
- Service-oriented attitude and positivity.
- Outstanding communication and empathy.
- Adaptability to structured or flexible work setups.
Benefits
Enjoy competitive pay with 14 monthly salaries, performance bonuses, and perks. Benefit from stable hours, hybrid/remote flexibility with provided equipment, indefinite contracts, career progression, and a welcoming team vibe. Build your future with Transcom in vibrant Thessaloniki.
Locations
- Thessaloniki, Greece
Salary
21,000 - 28,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Active listeningintermediate
- Problem-solvingintermediate
- Customer service orientationintermediate
- Patience and empathyintermediate
- Multilingual abilities (German preferred)intermediate
Required Qualifications
- Positive attitude and service mindset (experience)
- Strong interpersonal skills (experience)
- Experience in telephony or backoffice support (preferred) (experience)
- Fluency in German and English (experience)
- Adaptability to hybrid work environments (experience)
- Team player mentality (experience)
Responsibilities
- Handle incoming inquiries from existing and new customers via phone or backoffice
- Provide product and service information for various providers
- Ensure high service levels and customer satisfaction
- Listen actively and offer tailored solutions
- Contribute to positive customer experiences
- Collaborate with team to deliver top-tier support
Benefits
- general: Attractive monthly gross salary with 14 payments, bonuses, and extras
- general: Fixed and regulated working hours
- general: Flexible options: hybrid, on-site, or home office
- general: Equipment provided for remote work
- general: Permanent unlimited contract for job security
- general: Career growth in international environment
- general: Friendly team atmosphere
Tags & Categories
Answer 10 quick questions to check your fit for Customer Advisor (m/f/d) - Join Transcom in Thessaloniki @ Transcom.
Related Books and Jobs
Customer Advisor (m/f/d) - Join Transcom in Thessaloniki
Transcom
Customer Advisor (m/f/d) - Join Transcom in Thessaloniki
Job Description
Why Join Transcom?
Transcom is a global leader in omnichannel customer experience solutions, with Timeframe as its dedicated specialist since August 2023. Operating in Germany, Portugal, and Greece, we deliver exceptional service to top-tier clients. Join our Thessaloniki team to thrive in a dynamic, international environment with endless growth opportunities, supportive culture, and a commitment to your professional development.
Role Description
As a Customer Advisor (m/f/d) in Thessaloniki, you'll be the friendly voice supporting customers of leading service providers. Handle inbound queries via phone or backoffice, provide clear information on products and services, and resolve issues with empathy and efficiency. Your role directly impacts customer satisfaction, working within a collaborative team focused on excellence in every interaction.
Your Key Responsibilities
- Process incoming requests from existing and prospective customers.
- Deliver accurate details on client products and services.
- Maintain superior service standards and user happiness.
- Actively listen and propose effective solutions.
Requirements
We seek communicative, patient individuals passionate about people. Bring a positive, service-driven mindset, excellent listening skills, and the ability to build rapport quickly. German fluency is essential, with English as a plus. No prior experience required—we provide full training—but a team-oriented approach is key.
What You'll Bring
- Service-oriented attitude and positivity.
- Outstanding communication and empathy.
- Adaptability to structured or flexible work setups.
Benefits
Enjoy competitive pay with 14 monthly salaries, performance bonuses, and perks. Benefit from stable hours, hybrid/remote flexibility with provided equipment, indefinite contracts, career progression, and a welcoming team vibe. Build your future with Transcom in vibrant Thessaloniki.
Locations
- Thessaloniki, Greece
Salary
21,000 - 28,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent communication skillsintermediate
- Active listeningintermediate
- Problem-solvingintermediate
- Customer service orientationintermediate
- Patience and empathyintermediate
- Multilingual abilities (German preferred)intermediate
Required Qualifications
- Positive attitude and service mindset (experience)
- Strong interpersonal skills (experience)
- Experience in telephony or backoffice support (preferred) (experience)
- Fluency in German and English (experience)
- Adaptability to hybrid work environments (experience)
- Team player mentality (experience)
Responsibilities
- Handle incoming inquiries from existing and new customers via phone or backoffice
- Provide product and service information for various providers
- Ensure high service levels and customer satisfaction
- Listen actively and offer tailored solutions
- Contribute to positive customer experiences
- Collaborate with team to deliver top-tier support
Benefits
- general: Attractive monthly gross salary with 14 payments, bonuses, and extras
- general: Fixed and regulated working hours
- general: Flexible options: hybrid, on-site, or home office
- general: Equipment provided for remote work
- general: Permanent unlimited contract for job security
- general: Career growth in international environment
- general: Friendly team atmosphere
Tags & Categories
Answer 10 quick questions to check your fit for Customer Advisor (m/f/d) - Join Transcom in Thessaloniki @ Transcom.
Related Books and Jobs