Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Transcom
Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Job Description
Why Join Transcom?
Transcom's 'Malasakit' culture ensures team members are truly cared for. Join our Bacolod team for competitive benefits from Day 1, career growth in content moderation, and a supportive environment focused on platform safety and innovation. Keep digital spaces safe while advancing your career onsite in Bacolod City.
Role Description
As a Customer Service Representative specializing in Content Moderation, you'll drive customer satisfaction by reviewing user-generated content, applying complex policies, and resolving issues per guidelines. Identify trends, raise bugs timely, and propose workflow enhancements to maintain platform integrity.
Key Responsibilities
- Handle ambiguous content escalations and over-communicate issues.
- Analyze trends, outliers, and risks; report on individuals and teams.
- Create detailed process maps, identify failure points, and develop mitigation plans.
- Lead continuous improvement initiatives and innovate across programs.
- Collaborate on policy development and remain detail-oriented during extended focus periods.
- Ensure platform safety for all users; adapt to evolving business needs.
People & Performance Focus
- Embrace feedback, support colleagues, and take ownership of tasks.
- Meet/exceed targets, propose motivational activities, and maintain perfect attendance.
- Adhere to schedules, achieve zero complaints, and complete self-training.
Requirements
Skills & Qualities
- Comfort viewing disturbing content and discussing sensitive topics calmly.
- Receptive to feedback; enthusiastic about quality improvement.
- Clear understanding of quality expectations; daily skill enhancement.
- Process integrity: Implement Transcom standards and propose innovations.
Benefits
Enjoy comprehensive perks including Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarship programs, retirement fund, loyalty incentives, accidental/life insurance, free shuttle, and Tap Card rewards for meals/medicine.
Locations
- Bacolod City, Philippines
Salary
180,000 - 240,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Content review and moderationintermediate
- Policy interpretation and applicationintermediate
- Trend identification and reportingintermediate
- Process mapping and improvementintermediate
- Cross-functional collaborationintermediate
- Handling disturbing content calmlyintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- Strong attention to detail (experience)
- Excellent English communication skills (experience)
- Ability to work with sensitive/disturbing content (experience)
- Quick learner with curiosity and openness (experience)
- Commitment to schedule adherence and attendance (experience)
Responsibilities
- Review user-generated content and provide resolutions per guidelines
- Identify trends, patterns, risks, and workflow improvements
- Report issues, bugs, and outliers to quality teams promptly
- Develop process maps, risk mitigation plans, and continuous improvements
- Collaborate with teams on policies, guidelines, and platform safety
- Maintain high performance, quality, and team motivation standards
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund, Loyalty Incentives
- general: Free Shuttle Service, Accidental & Life Insurance
- general: In-house Pharmacy, Free Meals & Medicine via Tap Card Rewards
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom @ Transcom.
Related Books and Jobs
Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Transcom
Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Job Description
Why Join Transcom?
Transcom's 'Malasakit' culture ensures team members are truly cared for. Join our Bacolod team for competitive benefits from Day 1, career growth in content moderation, and a supportive environment focused on platform safety and innovation. Keep digital spaces safe while advancing your career onsite in Bacolod City.
Role Description
As a Customer Service Representative specializing in Content Moderation, you'll drive customer satisfaction by reviewing user-generated content, applying complex policies, and resolving issues per guidelines. Identify trends, raise bugs timely, and propose workflow enhancements to maintain platform integrity.
Key Responsibilities
- Handle ambiguous content escalations and over-communicate issues.
- Analyze trends, outliers, and risks; report on individuals and teams.
- Create detailed process maps, identify failure points, and develop mitigation plans.
- Lead continuous improvement initiatives and innovate across programs.
- Collaborate on policy development and remain detail-oriented during extended focus periods.
- Ensure platform safety for all users; adapt to evolving business needs.
People & Performance Focus
- Embrace feedback, support colleagues, and take ownership of tasks.
- Meet/exceed targets, propose motivational activities, and maintain perfect attendance.
- Adhere to schedules, achieve zero complaints, and complete self-training.
Requirements
Skills & Qualities
- Comfort viewing disturbing content and discussing sensitive topics calmly.
- Receptive to feedback; enthusiastic about quality improvement.
- Clear understanding of quality expectations; daily skill enhancement.
- Process integrity: Implement Transcom standards and propose innovations.
Benefits
Enjoy comprehensive perks including Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarship programs, retirement fund, loyalty incentives, accidental/life insurance, free shuttle, and Tap Card rewards for meals/medicine.
Locations
- Bacolod City, Philippines
Salary
180,000 - 240,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Content review and moderationintermediate
- Policy interpretation and applicationintermediate
- Trend identification and reportingintermediate
- Process mapping and improvementintermediate
- Cross-functional collaborationintermediate
- Handling disturbing content calmlyintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- Strong attention to detail (experience)
- Excellent English communication skills (experience)
- Ability to work with sensitive/disturbing content (experience)
- Quick learner with curiosity and openness (experience)
- Commitment to schedule adherence and attendance (experience)
Responsibilities
- Review user-generated content and provide resolutions per guidelines
- Identify trends, patterns, risks, and workflow improvements
- Report issues, bugs, and outliers to quality teams promptly
- Develop process maps, risk mitigation plans, and continuous improvements
- Collaborate with teams on policies, guidelines, and platform safety
- Maintain high performance, quality, and team motivation standards
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund, Loyalty Incentives
- general: Free Shuttle Service, Accidental & Life Insurance
- general: In-house Pharmacy, Free Meals & Medicine via Tap Card Rewards
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom @ Transcom.
Related Books and Jobs