Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Transcom
Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Job Description
Why Join Transcom
Transcom's 'Malasakit' culture prioritizes team well-being with comprehensive benefits from Day 1. Join our Pasig-Tiendesitas site to contribute to platform safety while enjoying HMO, allowances, free shuttle, and growth opportunities in a supportive environment.
Role Description
As a Customer Service Representative specializing in Content Moderation, you'll drive customer satisfaction by reviewing user content, applying guidelines, spotting trends, and escalating issues. You'll handle ambiguous cases, propose process enhancements, and collaborate cross-functionally to keep platforms safe. Expect to manage disturbing content professionally, lead improvements, and exceed performance targets in people, quality, and process integrity.
Key Responsibilities
- Review and resolve content per policies, identifying risks and opportunities.
- Update trends, report outliers, and communicate bugs effectively.
- Create process maps, mitigation plans, and innovation proposals.
- Participate in policy development and maintain high focus during shifts.
- Support colleagues, embrace feedback, and meet attendance/quality standards.
Requirements
We're seeking detail-oriented individuals comfortable with challenging content. Qualifications include strong analytical skills, quick policy learning, teamwork, and resilience. Experience in moderation is a plus, but entry-level candidates with curiosity and openness thrive here.
Benefits
Enjoy Day 1 HMO, meal/transportation allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarship programs, retirement fund, loyalty incentives, insurance, free shuttle, and Tap Card rewards for meals/medicines.
Locations
- Pasig- Tiendesitas, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Content review and moderationintermediate
- Policy interpretation and applicationintermediate
- Trend analysis and reportingintermediate
- Process mapping and improvementintermediate
- Cross-functional collaborationintermediate
- Handling disturbing content calmlyintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- Strong attention to detail and analytical skills (experience)
- Comfort with viewing sensitive or disturbing content (experience)
- Excellent communication and openness to feedback (experience)
- Ability to maintain focus during long shifts (experience)
Responsibilities
- Review user-generated content and provide resolutions per guidelines
- Identify trends, patterns, risks, and workflow improvements
- Report issues, bugs, and outliers to quality teams promptly
- Develop process maps, risk mitigation plans, and continuous improvement proposals
- Collaborate with teams on policies, guidelines, and platform safety
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult and Free Psychologist Consultation
- general: Retirement Fund, Life & Accidental Insurance, Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom @ Transcom.
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Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Transcom
Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom
Job Description
Why Join Transcom
Transcom's 'Malasakit' culture prioritizes team well-being with comprehensive benefits from Day 1. Join our Pasig-Tiendesitas site to contribute to platform safety while enjoying HMO, allowances, free shuttle, and growth opportunities in a supportive environment.
Role Description
As a Customer Service Representative specializing in Content Moderation, you'll drive customer satisfaction by reviewing user content, applying guidelines, spotting trends, and escalating issues. You'll handle ambiguous cases, propose process enhancements, and collaborate cross-functionally to keep platforms safe. Expect to manage disturbing content professionally, lead improvements, and exceed performance targets in people, quality, and process integrity.
Key Responsibilities
- Review and resolve content per policies, identifying risks and opportunities.
- Update trends, report outliers, and communicate bugs effectively.
- Create process maps, mitigation plans, and innovation proposals.
- Participate in policy development and maintain high focus during shifts.
- Support colleagues, embrace feedback, and meet attendance/quality standards.
Requirements
We're seeking detail-oriented individuals comfortable with challenging content. Qualifications include strong analytical skills, quick policy learning, teamwork, and resilience. Experience in moderation is a plus, but entry-level candidates with curiosity and openness thrive here.
Benefits
Enjoy Day 1 HMO, meal/transportation allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarship programs, retirement fund, loyalty incentives, insurance, free shuttle, and Tap Card rewards for meals/medicines.
Locations
- Pasig- Tiendesitas, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Content review and moderationintermediate
- Policy interpretation and applicationintermediate
- Trend analysis and reportingintermediate
- Process mapping and improvementintermediate
- Cross-functional collaborationintermediate
- Handling disturbing content calmlyintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- Strong attention to detail and analytical skills (experience)
- Comfort with viewing sensitive or disturbing content (experience)
- Excellent communication and openness to feedback (experience)
- Ability to maintain focus during long shifts (experience)
Responsibilities
- Review user-generated content and provide resolutions per guidelines
- Identify trends, patterns, risks, and workflow improvements
- Report issues, bugs, and outliers to quality teams promptly
- Develop process maps, risk mitigation plans, and continuous improvement proposals
- Collaborate with teams on policies, guidelines, and platform safety
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult and Free Psychologist Consultation
- general: Retirement Fund, Life & Accidental Insurance, Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Content Moderation (Onsite) - Careers at Transcom @ Transcom.
Related Books and Jobs