Customer Service Representative (CSR) - Electronic E-commerce Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Electronic E-commerce Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is driven by our 'Malasakit' culture, ensuring team members are truly cared for. Join our Pasig Ayala 30th site as a Customer Service Representative (CSR) for the Electronic E-commerce Campaign and become part of a supportive family that values your growth and well-being. Enjoy a lively environment with extensive benefits from Day 1, free shuttle service, and opportunities for continuous improvement in a results-focused setting.
Role Description
As a CSR, you'll deliver top-tier customer service via phone, email, fax, or mail for our e-commerce clients. Key tasks include fielding inquiries, resolving issues, maintaining deep product knowledge, and handling sales calls. You'll also perform precise data entry, back-office duties, and adapt to evolving business needs. Focus areas include People (support colleagues, embrace feedback), Performance (exceed targets, zero complaints, full attendance), Quality (daily skill enhancement), and Process Integrity (propose improvements, follow standards).
Daily Impact
Drive customer satisfaction, contribute to team motivation, and grow professionally in an onsite role at Pasig Ayala 30th, Manila.
Requirements
To succeed, you must possess a positive attitude, very good interpersonal skills (written/oral), ownership of quality and commitment, thrive on autonomy within frameworks, high motivation, personal energy, and receptiveness to feedback. Enjoy a fast-paced, lively environment and be prepared to work hard while meeting targets.
Benefits
We prioritize your well-being with Day 1 HMO, Meal & Transportation Allowance, Rice & Clothing Allowances, 24/7 Teleconsult, Free Psychologist, In-house/Online Pharmacy, Scholarship Program, Retirement Fund, Free Meals/Medicine (Tap Card Rewards), Loyalty Incentives, Accidental & Life Insurance, and Free Shuttle Service. Plus, performance incentives and career growth opportunities.
Locations
- Pasig Ayala 30th, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Product knowledge retentionintermediate
- Data entry accuracyintermediate
- Team collaboration and motivationintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Results-driven with ownership mindset (experience)
- Autonomy within structured environment (experience)
- High motivation and work ethic (experience)
- Receptiveness to feedback (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Address customer pain points and drive satisfaction
- Perform data input and back-office tasks accurately
- Meet or exceed performance targets and attendance standards
- Propose process improvements and motivational activities
- Maintain product knowledge and implement quality feedback
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy
- general: Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist
- general: In-house Pharmacy, Scholarship, Retirement Fund
- general: Free Meals/Medicine via Tap Card
- general: Loyalty Incentives, Insurance, Free Shuttle
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Electronic E-commerce Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs
Customer Service Representative (CSR) - Electronic E-commerce Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Electronic E-commerce Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is driven by our 'Malasakit' culture, ensuring team members are truly cared for. Join our Pasig Ayala 30th site as a Customer Service Representative (CSR) for the Electronic E-commerce Campaign and become part of a supportive family that values your growth and well-being. Enjoy a lively environment with extensive benefits from Day 1, free shuttle service, and opportunities for continuous improvement in a results-focused setting.
Role Description
As a CSR, you'll deliver top-tier customer service via phone, email, fax, or mail for our e-commerce clients. Key tasks include fielding inquiries, resolving issues, maintaining deep product knowledge, and handling sales calls. You'll also perform precise data entry, back-office duties, and adapt to evolving business needs. Focus areas include People (support colleagues, embrace feedback), Performance (exceed targets, zero complaints, full attendance), Quality (daily skill enhancement), and Process Integrity (propose improvements, follow standards).
Daily Impact
Drive customer satisfaction, contribute to team motivation, and grow professionally in an onsite role at Pasig Ayala 30th, Manila.
Requirements
To succeed, you must possess a positive attitude, very good interpersonal skills (written/oral), ownership of quality and commitment, thrive on autonomy within frameworks, high motivation, personal energy, and receptiveness to feedback. Enjoy a fast-paced, lively environment and be prepared to work hard while meeting targets.
Benefits
We prioritize your well-being with Day 1 HMO, Meal & Transportation Allowance, Rice & Clothing Allowances, 24/7 Teleconsult, Free Psychologist, In-house/Online Pharmacy, Scholarship Program, Retirement Fund, Free Meals/Medicine (Tap Card Rewards), Loyalty Incentives, Accidental & Life Insurance, and Free Shuttle Service. Plus, performance incentives and career growth opportunities.
Locations
- Pasig Ayala 30th, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Product knowledge retentionintermediate
- Data entry accuracyintermediate
- Team collaboration and motivationintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Results-driven with ownership mindset (experience)
- Autonomy within structured environment (experience)
- High motivation and work ethic (experience)
- Receptiveness to feedback (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Address customer pain points and drive satisfaction
- Perform data input and back-office tasks accurately
- Meet or exceed performance targets and attendance standards
- Propose process improvements and motivational activities
- Maintain product knowledge and implement quality feedback
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy
- general: Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist
- general: In-house Pharmacy, Scholarship, Retirement Fund
- general: Free Meals/Medicine via Tap Card
- general: Loyalty Incentives, Insurance, Free Shuttle
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Electronic E-commerce Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs