Customer Service Representative (CSR) - Electronics Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Electronics Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is driven by our 'Malasakit' culture, ensuring team members are truly cared for. Join our Pasig Ayala 30th site as a Customer Service Representative for the Electronics Campaign and become part of a supportive family that values your growth and well-being. Enjoy a lively environment with high personal energy, autonomy within a structured framework, and opportunities for continuous improvement.
Role Description
As a CSR, you'll deliver top-tier customer service via phone, email, fax, or mail for electronics clients. Key tasks include fielding inquiries, resolving pain points, maintaining extensive product knowledge, handling sales calls, and performing precise data entry or back-office duties. Additional responsibilities evolve with business needs. Focus areas include People (feedback receptiveness, team support), Performance (exceeding targets, attendance), Quality (daily skill improvement), and Process Integrity (problem-solving, standard practices).
Key Responsibilities
- Provide accurate, polite, competent service across channels.
- Meet targets, propose improvements, and ensure zero complaints.
- Collaborate with team leaders and peers for quality enhancement.
Requirements
To succeed, bring a positive attitude, very good interpersonal skills, ownership of quality, results-focus, high motivation, flexibility, and enthusiasm for a dynamic setting. Thrive on autonomy, hard work, and lively teamwork while being open to feedback and change.
Benefits
We offer comprehensive perks from Day 1: HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist/pharmacy services, scholarship, retirement fund, free meals/medicines via Tap Card, loyalty incentives, insurance, and free shuttle. Build your career with us!
Locations
- Pasig Ayala 30th, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Product knowledge acquisitionintermediate
- Data entry accuracyintermediate
- Team collaboration and supportintermediate
- Adaptability to process changesintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and work ethic (experience)
- Flexibility to welcome improvements (experience)
- Receptiveness to feedback (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Address customer pain points and drive satisfaction for electronics products
- Perform accurate data input and back-office tasks
- Meet or exceed performance targets and attendance standards
- Propose process improvements and motivational activities
- Maintain product knowledge and implement quality feedback
- Support team motivation and adhere to schedule compliance
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy
- general: Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: In-house & Online Pharmacy
- general: Scholarship Program & Retirement Fund
- general: Free Meal & Medicine via Tap Card Rewards
- general: Loyalty Incentives & Accidental/Life Insurance
- general: Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Electronics Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs
Customer Service Representative (CSR) - Electronics Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Electronics Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is driven by our 'Malasakit' culture, ensuring team members are truly cared for. Join our Pasig Ayala 30th site as a Customer Service Representative for the Electronics Campaign and become part of a supportive family that values your growth and well-being. Enjoy a lively environment with high personal energy, autonomy within a structured framework, and opportunities for continuous improvement.
Role Description
As a CSR, you'll deliver top-tier customer service via phone, email, fax, or mail for electronics clients. Key tasks include fielding inquiries, resolving pain points, maintaining extensive product knowledge, handling sales calls, and performing precise data entry or back-office duties. Additional responsibilities evolve with business needs. Focus areas include People (feedback receptiveness, team support), Performance (exceeding targets, attendance), Quality (daily skill improvement), and Process Integrity (problem-solving, standard practices).
Key Responsibilities
- Provide accurate, polite, competent service across channels.
- Meet targets, propose improvements, and ensure zero complaints.
- Collaborate with team leaders and peers for quality enhancement.
Requirements
To succeed, bring a positive attitude, very good interpersonal skills, ownership of quality, results-focus, high motivation, flexibility, and enthusiasm for a dynamic setting. Thrive on autonomy, hard work, and lively teamwork while being open to feedback and change.
Benefits
We offer comprehensive perks from Day 1: HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist/pharmacy services, scholarship, retirement fund, free meals/medicines via Tap Card, loyalty incentives, insurance, and free shuttle. Build your career with us!
Locations
- Pasig Ayala 30th, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Product knowledge acquisitionintermediate
- Data entry accuracyintermediate
- Team collaboration and supportintermediate
- Adaptability to process changesintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and work ethic (experience)
- Flexibility to welcome improvements (experience)
- Receptiveness to feedback (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Address customer pain points and drive satisfaction for electronics products
- Perform accurate data input and back-office tasks
- Meet or exceed performance targets and attendance standards
- Propose process improvements and motivational activities
- Maintain product knowledge and implement quality feedback
- Support team motivation and adhere to schedule compliance
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy
- general: Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: In-house & Online Pharmacy
- general: Scholarship Program & Retirement Fund
- general: Free Meal & Medicine via Tap Card Rewards
- general: Loyalty Incentives & Accidental/Life Insurance
- general: Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Electronics Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs