Customer Service Representative (CSR) - Financial Technology Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Financial Technology Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Pasig Ayala 30th site and become part of a supportive family offering exceptional growth opportunities in the Financial Technology sector. Enjoy a lively environment with comprehensive benefits from Day 1, free shuttle service, and loyalty rewards that recognize your hard work.
Role Description
As a Customer Service Representative (CSR) for Financial Technology Campaign, you'll drive customer satisfaction by handling inquiries, resolving pain points, and maintaining deep product knowledge. Key duties include managing incoming/outgoing calls, emails, and faxes with accuracy and politeness; performing precise data entry and back-office tasks; meeting performance targets; adhering to schedules; and contributing to team motivation through feedback implementation and process improvements. Additional responsibilities evolve with business needs.
People Focus
Be receptive to feedback, support colleagues, and take full ownership of tasks.
Performance Excellence
Exceed targets, propose motivational activities, maintain zero complaints, and complete self-training.
Quality & Process Integrity
Understand client expectations, continuously improve skills, solve problems, and uphold Transcom standards.
Requirements
To succeed, you need a positive attitude, very good interpersonal skills, ownership of quality, results-focus within frameworks, high motivation, personal energy, and flexibility. Thrive in a fast-paced, autonomous role handling financial tech customer service onsite in Manila.
Benefits
We care deeply: Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist/pharmacy, scholarship, retirement fund, free meals/medicine via Tap Card, loyalty incentives, insurance, and free shuttle. Over 400 words of comprehensive support await you at Transcom!
Locations
- Pasig Ayala 30th, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Data entry accuracyintermediate
- Interpersonal and teamwork skillsintermediate
- Adaptability and process improvementintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (written/oral) (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and work ethic (experience)
- Flexibility in dynamic environment (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Provide accurate, polite, and competent support for Financial Technology clients
- Perform data input and back-office tasks precisely
- Meet/exceed performance targets, attendance, and schedule adherence
- Contribute to team motivation, process improvements, and quality standards
- Engage in self-training and implement feedback for continuous growth
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy & Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: In-house/Online Pharmacy, Scholarship Program, Retirement Fund
- general: Free Meals/Medicine via Tap Card Rewards, Loyalty Incentives
- general: Accidental & Life Insurance, Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Financial Technology Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs
Customer Service Representative (CSR) - Financial Technology Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Financial Technology Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Pasig Ayala 30th site and become part of a supportive family offering exceptional growth opportunities in the Financial Technology sector. Enjoy a lively environment with comprehensive benefits from Day 1, free shuttle service, and loyalty rewards that recognize your hard work.
Role Description
As a Customer Service Representative (CSR) for Financial Technology Campaign, you'll drive customer satisfaction by handling inquiries, resolving pain points, and maintaining deep product knowledge. Key duties include managing incoming/outgoing calls, emails, and faxes with accuracy and politeness; performing precise data entry and back-office tasks; meeting performance targets; adhering to schedules; and contributing to team motivation through feedback implementation and process improvements. Additional responsibilities evolve with business needs.
People Focus
Be receptive to feedback, support colleagues, and take full ownership of tasks.
Performance Excellence
Exceed targets, propose motivational activities, maintain zero complaints, and complete self-training.
Quality & Process Integrity
Understand client expectations, continuously improve skills, solve problems, and uphold Transcom standards.
Requirements
To succeed, you need a positive attitude, very good interpersonal skills, ownership of quality, results-focus within frameworks, high motivation, personal energy, and flexibility. Thrive in a fast-paced, autonomous role handling financial tech customer service onsite in Manila.
Benefits
We care deeply: Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist/pharmacy, scholarship, retirement fund, free meals/medicine via Tap Card, loyalty incentives, insurance, and free shuttle. Over 400 words of comprehensive support await you at Transcom!
Locations
- Pasig Ayala 30th, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Data entry accuracyintermediate
- Interpersonal and teamwork skillsintermediate
- Adaptability and process improvementintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (written/oral) (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and work ethic (experience)
- Flexibility in dynamic environment (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Provide accurate, polite, and competent support for Financial Technology clients
- Perform data input and back-office tasks precisely
- Meet/exceed performance targets, attendance, and schedule adherence
- Contribute to team motivation, process improvements, and quality standards
- Engage in self-training and implement feedback for continuous growth
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy & Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: In-house/Online Pharmacy, Scholarship Program, Retirement Fund
- general: Free Meals/Medicine via Tap Card Rewards, Loyalty Incentives
- general: Accidental & Life Insurance, Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Financial Technology Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs