Why Join Transcom?

Transcom is driven by our 'Malasakit' culture, ensuring team members are truly cared for. Join our Pasig Ayala 30th site as a Customer Service Representative for Healthcare Campaigns and thrive in a supportive environment with comprehensive benefits from Day 1. Enjoy a lively workplace that values high energy, teamwork, and continuous growth in the dynamic BPO industry.

Role Description

As a CSR for Healthcare Campaigns, you'll deliver top-tier customer service via phone, email, or fax. Key duties include fielding inquiries, resolving pain points, handling sales calls, data entry, and back-office tasks with precision. Focus on people by embracing feedback, supporting colleagues, and taking task ownership. Drive performance by exceeding targets, adhering to schedules, and proposing improvements. Uphold quality through daily skill-building and process integrity by respecting standards and solving problems proactively.

Key Responsibilities

• Manage full-spectrum customer interactions accurately and politely.
• Complete data tasks error-free and adapt to business needs.
• Meet attendance, compliance, and zero-complaint standards.
• Propose motivational activities and continuous improvements.

Requirements

To succeed, bring a positive attitude, excellent interpersonal skills, and results-focused mindset. Thrive on autonomy, high energy, and flexibility in a fast-paced setting. Be receptive to feedback, highly motivated, and committed to quality.

What We're Looking For

• Strong ownership of competence and quality.
• Enjoy lively team environments and hard work.
• Proven interpersonal skills (oral/written).

Benefits

Experience exceptional perks: Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist/pharmacy, scholarship, retirement fund, free meals/medicines, loyalty incentives, insurance, and shuttle service. Build your career with us!