Customer Service Representative (CSR) - Logistics Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Logistics Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Pasig-Tiendesitas site for a rewarding career in a lively, supportive environment with comprehensive benefits from Day 1, including HMO, allowances, free shuttle, and growth opportunities like scholarships and retirement funds. Thrive in a high-energy setting where your contributions drive customer satisfaction and business success.
Role Description
As a Customer Service Representative (CSR) for our Logistics Campaign, you'll be the voice of our clients, handling inquiries via phone, email, fax, or mail. Deliver top-tier service by addressing customer pain points, maintaining product knowledge, and performing accurate data entry or back-office tasks. Key focus areas include People (embracing feedback, supporting colleagues), Performance (exceeding targets, proposing improvements), Quality (daily skill enhancement), and Process Integrity (problem-solving, adhering to standards). Additional duties may evolve with business needs in this full-time, onsite role.
Daily Responsibilities
- Field customer inquiries and resolve issues efficiently.
- Manage calls, including sales outreach, with politeness and competence.
- Input data precisely and support team motivation efforts.
- Maintain 100% schedule adherence and zero justified complaints.
Requirements
To succeed, bring a positive attitude, excellent interpersonal skills (oral/written), and ownership of quality. Be highly motivated, flexible, results-focused, and thrive in dynamic settings. Enjoy autonomy within structured processes, welcome feedback, and commit to hard work in a collaborative team.
Benefits
Experience genuine care with Day 1 HMO, meal/transportation allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarships, retirement fund, loyalty incentives, insurance, free shuttle, and Tap Card rewards for meals/medicine. Build a stable, fulfilling career at Transcom!
Locations
- Pasig- Tiendesitas, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Data entry accuracyintermediate
- Multitasking in fast-paced environmentintermediate
- Adaptability to process changesintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Results-driven mindset (experience)
- High flexibility and openness to feedback (experience)
- Motivation for autonomous work (experience)
- Commitment to quality and attendance (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries for logistics clients
- Provide accurate, polite, and competent customer service
- Perform data input and back-office tasks with precision
- Meet or exceed performance targets and quality standards
- Collaborate with team for motivation and process improvements
- Adhere to schedules, attendance, and zero-complaint policy
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund & Loyalty Incentives
- general: Free Shuttle Service, Accidental/Life Insurance
- general: Free Meals/Medicine via Tap Card Rewards
- general: In-house & Online Pharmacy
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Logistics Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs
Customer Service Representative (CSR) - Logistics Campaign - Careers at Transcom
Transcom
Customer Service Representative (CSR) - Logistics Campaign - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Pasig-Tiendesitas site for a rewarding career in a lively, supportive environment with comprehensive benefits from Day 1, including HMO, allowances, free shuttle, and growth opportunities like scholarships and retirement funds. Thrive in a high-energy setting where your contributions drive customer satisfaction and business success.
Role Description
As a Customer Service Representative (CSR) for our Logistics Campaign, you'll be the voice of our clients, handling inquiries via phone, email, fax, or mail. Deliver top-tier service by addressing customer pain points, maintaining product knowledge, and performing accurate data entry or back-office tasks. Key focus areas include People (embracing feedback, supporting colleagues), Performance (exceeding targets, proposing improvements), Quality (daily skill enhancement), and Process Integrity (problem-solving, adhering to standards). Additional duties may evolve with business needs in this full-time, onsite role.
Daily Responsibilities
- Field customer inquiries and resolve issues efficiently.
- Manage calls, including sales outreach, with politeness and competence.
- Input data precisely and support team motivation efforts.
- Maintain 100% schedule adherence and zero justified complaints.
Requirements
To succeed, bring a positive attitude, excellent interpersonal skills (oral/written), and ownership of quality. Be highly motivated, flexible, results-focused, and thrive in dynamic settings. Enjoy autonomy within structured processes, welcome feedback, and commit to hard work in a collaborative team.
Benefits
Experience genuine care with Day 1 HMO, meal/transportation allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarships, retirement fund, loyalty incentives, insurance, free shuttle, and Tap Card rewards for meals/medicine. Build a stable, fulfilling career at Transcom!
Locations
- Pasig- Tiendesitas, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Data entry accuracyintermediate
- Multitasking in fast-paced environmentintermediate
- Adaptability to process changesintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Results-driven mindset (experience)
- High flexibility and openness to feedback (experience)
- Motivation for autonomous work (experience)
- Commitment to quality and attendance (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries for logistics clients
- Provide accurate, polite, and competent customer service
- Perform data input and back-office tasks with precision
- Meet or exceed performance targets and quality standards
- Collaborate with team for motivation and process improvements
- Adhere to schedules, attendance, and zero-complaint policy
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund & Loyalty Incentives
- general: Free Shuttle Service, Accidental/Life Insurance
- general: Free Meals/Medicine via Tap Card Rewards
- general: In-house & Online Pharmacy
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Logistics Campaign - Careers at Transcom @ Transcom.
Related Books and Jobs