Customer Service Representative (CSR-Onsite) - Careers at Transcom
Transcom
Customer Service Representative (CSR-Onsite) - Careers at Transcom
Job Description
Why Join Transcom?
Driven by our 'Malasakit' culture, Transcom ensures team members are truly cared for. Join our Bacolod City family for exceptional benefits from Day 1, a supportive environment, and opportunities to thrive in a lively, results-oriented setting. Enjoy free shuttle service, comprehensive health support, and loyalty rewards while contributing to top-tier customer experiences.
Role Description
As a Customer Service Representative (CSR) at our onsite Bacolod City location, you'll drive customer satisfaction by fielding inquiries, resolving pain points, and maintaining deep product knowledge. Core duties include delivering high-quality service via phone, email, fax, or mail—including sales calls—and handling precise data entry or back-office tasks. Additional responsibilities evolve with business needs.
Key Focus Areas
- People: Embrace feedback, support colleagues, and take full ownership of tasks.
- Performance: Exceed targets, propose ideas, maintain perfect attendance, and adhere to schedules with zero complaints.
- Quality: Master client expectations and daily skill improvements.
- Process Integrity: Solve problems, propose enhancements, and follow Transcom standards.
Requirements
To succeed, bring a positive attitude, excellent interpersonal skills, ownership mindset, results focus, high motivation, personal energy, and flexibility. Thrive in autonomy within our framework and commit to hard work in a dynamic environment.
Benefits
Experience unparalleled support:
- Day 1 HMO, 24/7 Teleconsult, Free Psychologist, In-house Pharmacy
- Meal/Transportation Allowance, Rice/Clothing Subsidy, Free Meals/Medicine
- Scholarship, Retirement Fund, Loyalty Incentives, Insurance
- Free Shuttle Service
Join Transcom Bacolod today and elevate your career!
Locations
- Bacolod City, Philippines
Salary
240,000 - 360,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- Interpersonal communication (written & oral)intermediate
- Problem-solvingintermediate
- Data entry accuracyintermediate
- Product knowledge masteryintermediate
- Team collaborationintermediate
- Process improvementintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and work ethic (experience)
- Flexibility to change (experience)
- Excellent attendance and adherence (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Provide accurate, polite, and competent support across phone, fax, mail, and sales calls
- Perform data input and back-office tasks precisely
- Meet or exceed performance targets, attendance, and schedule compliance
- Propose improvements, motivational activities, and maintain zero justified complaints
- Engage in self-training and implement feedback for continuous quality improvement
- Support colleagues and uphold Transcom processes
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy
- general: Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: In-house & Online Pharmacy
- general: Scholarship Program & Retirement Fund
- general: Free Meal & Medicine via Tap Card Rewards
- general: Loyalty Incentives
- general: Accidental & Life Insurance
- general: Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR-Onsite) - Careers at Transcom @ Transcom.
Related Books and Jobs
Customer Service Representative (CSR-Onsite) - Careers at Transcom
Transcom
Customer Service Representative (CSR-Onsite) - Careers at Transcom
Job Description
Why Join Transcom?
Driven by our 'Malasakit' culture, Transcom ensures team members are truly cared for. Join our Bacolod City family for exceptional benefits from Day 1, a supportive environment, and opportunities to thrive in a lively, results-oriented setting. Enjoy free shuttle service, comprehensive health support, and loyalty rewards while contributing to top-tier customer experiences.
Role Description
As a Customer Service Representative (CSR) at our onsite Bacolod City location, you'll drive customer satisfaction by fielding inquiries, resolving pain points, and maintaining deep product knowledge. Core duties include delivering high-quality service via phone, email, fax, or mail—including sales calls—and handling precise data entry or back-office tasks. Additional responsibilities evolve with business needs.
Key Focus Areas
- People: Embrace feedback, support colleagues, and take full ownership of tasks.
- Performance: Exceed targets, propose ideas, maintain perfect attendance, and adhere to schedules with zero complaints.
- Quality: Master client expectations and daily skill improvements.
- Process Integrity: Solve problems, propose enhancements, and follow Transcom standards.
Requirements
To succeed, bring a positive attitude, excellent interpersonal skills, ownership mindset, results focus, high motivation, personal energy, and flexibility. Thrive in autonomy within our framework and commit to hard work in a dynamic environment.
Benefits
Experience unparalleled support:
- Day 1 HMO, 24/7 Teleconsult, Free Psychologist, In-house Pharmacy
- Meal/Transportation Allowance, Rice/Clothing Subsidy, Free Meals/Medicine
- Scholarship, Retirement Fund, Loyalty Incentives, Insurance
- Free Shuttle Service
Join Transcom Bacolod today and elevate your career!
Locations
- Bacolod City, Philippines
Salary
240,000 - 360,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- Interpersonal communication (written & oral)intermediate
- Problem-solvingintermediate
- Data entry accuracyintermediate
- Product knowledge masteryintermediate
- Team collaborationintermediate
- Process improvementintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and work ethic (experience)
- Flexibility to change (experience)
- Excellent attendance and adherence (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Provide accurate, polite, and competent support across phone, fax, mail, and sales calls
- Perform data input and back-office tasks precisely
- Meet or exceed performance targets, attendance, and schedule compliance
- Propose improvements, motivational activities, and maintain zero justified complaints
- Engage in self-training and implement feedback for continuous quality improvement
- Support colleagues and uphold Transcom processes
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy
- general: Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: In-house & Online Pharmacy
- general: Scholarship Program & Retirement Fund
- general: Free Meal & Medicine via Tap Card Rewards
- general: Loyalty Incentives
- general: Accidental & Life Insurance
- general: Free Shuttle Service
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR-Onsite) - Careers at Transcom @ Transcom.
Related Books and Jobs