Customer Service Representative (CSR - Onsite) for Travel Campaign - Join Transcom in Davao
Transcom
Customer Service Representative (CSR - Onsite) for Travel Campaign - Join Transcom in Davao
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Davao City site for a rewarding career in a lively, supportive environment with exceptional growth opportunities and comprehensive benefits from Day 1.
Role Description
As a Customer Service Representative (CSR) for our Travel Campaign, you'll drive customer satisfaction by handling inquiries, resolving pain points, and leveraging extensive product knowledge. Key duties include managing incoming/outgoing calls (including sales), emails, faxes, and data entry with precision. You'll meet performance targets, adhere to schedules, maintain zero complaints, and contribute to process improvements while thriving in a team-oriented setting.
People Focus
- Embrace feedback and support colleagues
- Take full responsibility for tasks
Performance Excellence
- Exceed targets and propose motivational ideas
- Maintain perfect attendance and schedule adherence
Quality & Process
- Continuously improve skills and uphold standards
- Propose enhancements and respect protocols
Requirements
To succeed, you need a positive attitude, strong interpersonal skills, GDS experience, and a results-driven mindset. Be highly motivated, flexible, and ready for a dynamic environment with autonomy within our framework.
Benefits
We care deeply for our team: Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarship program, retirement fund, loyalty incentives, accidental/life insurance, and free meals/medicine via Tap Card Rewards.
Locations
- Davao, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- GDS (Global Distribution System) experienceintermediate
- Interpersonal communication (written & oral)intermediate
- Problem-solvingintermediate
- Data entry accuracyintermediate
- Multitasking in fast-paced environmentintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Very good interpersonal skills (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and flexibility (experience)
- GDS experience required (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Provide full range of customer support including sales calls for travel clients
- Perform accurate data input and back-office tasks
- Meet/exceed performance targets, attendance, and quality standards
- Collaborate with team, propose improvements, and implement feedback
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy & Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund, Loyalty Incentives
- general: Accidental & Life Insurance, Free Meals/Medicine via Tap Card Rewards
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR - Onsite) for Travel Campaign - Join Transcom in Davao @ Transcom.
Related Books and Jobs
Customer Service Representative (CSR - Onsite) for Travel Campaign - Join Transcom in Davao
Transcom
Customer Service Representative (CSR - Onsite) for Travel Campaign - Join Transcom in Davao
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Davao City site for a rewarding career in a lively, supportive environment with exceptional growth opportunities and comprehensive benefits from Day 1.
Role Description
As a Customer Service Representative (CSR) for our Travel Campaign, you'll drive customer satisfaction by handling inquiries, resolving pain points, and leveraging extensive product knowledge. Key duties include managing incoming/outgoing calls (including sales), emails, faxes, and data entry with precision. You'll meet performance targets, adhere to schedules, maintain zero complaints, and contribute to process improvements while thriving in a team-oriented setting.
People Focus
- Embrace feedback and support colleagues
- Take full responsibility for tasks
Performance Excellence
- Exceed targets and propose motivational ideas
- Maintain perfect attendance and schedule adherence
Quality & Process
- Continuously improve skills and uphold standards
- Propose enhancements and respect protocols
Requirements
To succeed, you need a positive attitude, strong interpersonal skills, GDS experience, and a results-driven mindset. Be highly motivated, flexible, and ready for a dynamic environment with autonomy within our framework.
Benefits
We care deeply for our team: Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house pharmacy, scholarship program, retirement fund, loyalty incentives, accidental/life insurance, and free meals/medicine via Tap Card Rewards.
Locations
- Davao, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- GDS (Global Distribution System) experienceintermediate
- Interpersonal communication (written & oral)intermediate
- Problem-solvingintermediate
- Data entry accuracyintermediate
- Multitasking in fast-paced environmentintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Very good interpersonal skills (experience)
- Ownership of quality and commitment (experience)
- Results-focused with autonomy (experience)
- High motivation and flexibility (experience)
- GDS experience required (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Provide full range of customer support including sales calls for travel clients
- Perform accurate data input and back-office tasks
- Meet/exceed performance targets, attendance, and quality standards
- Collaborate with team, propose improvements, and implement feedback
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy & Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund, Loyalty Incentives
- general: Accidental & Life Insurance, Free Meals/Medicine via Tap Card Rewards
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR - Onsite) for Travel Campaign - Join Transcom in Davao @ Transcom.
Related Books and Jobs