Customer Service Representative (CSR) - Onsite in Davao - Join Transcom Today
Transcom
Customer Service Representative (CSR) - Onsite in Davao - Join Transcom Today
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Davao City site and become part of a supportive family offering exceptional growth opportunities, comprehensive benefits from Day 1, and a lively work environment where your contributions drive customer satisfaction worldwide.
Role Description
As a Customer Service Representative (CSR) onsite in Davao, you'll deliver top-tier support to clients via phone, email, fax, and mail. Key duties include fielding inquiries, resolving pain points, handling sales calls, accurate data entry, and back-office tasks. You'll maintain high performance by meeting targets, adhering to schedules, proposing improvements, and fostering team motivation while upholding zero complaints and process integrity.
People Focus
- Embrace feedback from leaders and peers to elevate your skills.
- Support colleagues to keep motivation high.
- Take full ownership of tasks.
Performance & Quality
- Exceed targets and attendance minimums.
- Continuously improve quality through self-training and innovation.
Requirements
To thrive, bring a positive attitude, excellent interpersonal skills (oral/written), ownership for quality, results-focus within frameworks, high motivation, personal energy for dynamic settings, and flexibility to embrace change. Entry-level friendly—no prior experience required, just enthusiasm and commitment.
Benefits
We care deeply for our team: Day 1 HMO, Meal/Transportation Allowance, Rice/Clothing Subsidy, 24/7 Teleconsult, Free Psychologist, In-house Pharmacy, Scholarship, Retirement Fund, Free Meals/Medicine via Tap Card, Loyalty Incentives, and Accidental/Life Insurance. Plus, a vibrant culture with growth potential!
Locations
- Davao, Philippines
Salary
240,000 - 360,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Data entry accuracyintermediate
- Adaptability to process changesintermediate
- Team collaboration and motivationintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Results-driven with ownership mindset (experience)
- Flexibility and openness to feedback (experience)
- Motivated for hard work in lively environment (experience)
- Commitment to quality and attendance (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Perform data input and back-office tasks accurately
- Meet or exceed performance targets and attendance standards
- Propose process improvements and motivational activities
- Maintain product knowledge and implement feedback for continuous quality enhancement
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund & Loyalty Incentives
- general: Accidental & Life Insurance, Free Meals/Medicine via Tap Card
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Onsite in Davao - Join Transcom Today @ Transcom.
Related Books and Jobs
Customer Service Representative (CSR) - Onsite in Davao - Join Transcom Today
Transcom
Customer Service Representative (CSR) - Onsite in Davao - Join Transcom Today
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Davao City site and become part of a supportive family offering exceptional growth opportunities, comprehensive benefits from Day 1, and a lively work environment where your contributions drive customer satisfaction worldwide.
Role Description
As a Customer Service Representative (CSR) onsite in Davao, you'll deliver top-tier support to clients via phone, email, fax, and mail. Key duties include fielding inquiries, resolving pain points, handling sales calls, accurate data entry, and back-office tasks. You'll maintain high performance by meeting targets, adhering to schedules, proposing improvements, and fostering team motivation while upholding zero complaints and process integrity.
People Focus
- Embrace feedback from leaders and peers to elevate your skills.
- Support colleagues to keep motivation high.
- Take full ownership of tasks.
Performance & Quality
- Exceed targets and attendance minimums.
- Continuously improve quality through self-training and innovation.
Requirements
To thrive, bring a positive attitude, excellent interpersonal skills (oral/written), ownership for quality, results-focus within frameworks, high motivation, personal energy for dynamic settings, and flexibility to embrace change. Entry-level friendly—no prior experience required, just enthusiasm and commitment.
Benefits
We care deeply for our team: Day 1 HMO, Meal/Transportation Allowance, Rice/Clothing Subsidy, 24/7 Teleconsult, Free Psychologist, In-house Pharmacy, Scholarship, Retirement Fund, Free Meals/Medicine via Tap Card, Loyalty Incentives, and Accidental/Life Insurance. Plus, a vibrant culture with growth potential!
Locations
- Davao, Philippines
Salary
240,000 - 360,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Excellent verbal and written communicationintermediate
- Customer service orientationintermediate
- Problem-solving and conflict resolutionintermediate
- Data entry accuracyintermediate
- Adaptability to process changesintermediate
- Team collaboration and motivationintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Results-driven with ownership mindset (experience)
- Flexibility and openness to feedback (experience)
- Motivated for hard work in lively environment (experience)
- Commitment to quality and attendance (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with highest quality service
- Perform data input and back-office tasks accurately
- Meet or exceed performance targets and attendance standards
- Propose process improvements and motivational activities
- Maintain product knowledge and implement feedback for continuous quality enhancement
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy and Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist Consultation
- general: Scholarship Program, Retirement Fund & Loyalty Incentives
- general: Accidental & Life Insurance, Free Meals/Medicine via Tap Card
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Onsite in Davao - Join Transcom Today @ Transcom.
Related Books and Jobs