Customer Service Representative (CSR) - Onsite in Pasig-Tiendesitas | Relocation Available - Transcom
Transcom
Customer Service Representative (CSR) - Onsite in Pasig-Tiendesitas | Relocation Available - Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Pasig-Tiendesitas site for an onsite Customer Service Representative role with relocation support. Thrive in a lively environment with comprehensive benefits from Day 1, career growth opportunities, and a supportive family-like atmosphere.
Role Description
As a Customer Service Representative (CSR), you'll deliver exceptional service to clients via phone, email, fax, or mail. Key duties include managing inquiries, resolving pain points, handling sales calls, data entry, and back-office tasks with precision. You'll maintain product knowledge, meet performance targets, adhere to schedules, and contribute to team motivation through feedback, process improvements, and self-training.
People Focus
Be receptive to feedback, support colleagues, and take full ownership of tasks.
Performance Excellence
Exceed targets, propose motivational activities, ensure zero complaints, and maintain perfect attendance.
Quality & Process
Continuously improve skills, understand client expectations, and uphold Transcom standards.
Requirements
To succeed, you need a positive attitude, excellent interpersonal skills, result-oriented mindset, high motivation, flexibility, and energy for a dynamic setting. No prior experience required for this entry-level role—training provided.
Benefits
Enjoy Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist/pharmacy, scholarship, retirement fund, free meals/medicine, loyalty incentives, insurance, and shuttle service. Plus, a vibrant workplace with growth potential.
Locations
- Pasig- Tiendesitas, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- Interpersonal communication (written & oral)intermediate
- Problem-solvingintermediate
- Data entry accuracyintermediate
- Multitasking in fast-paced environmentsintermediate
- Process improvementintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Ownership of quality and results (experience)
- Flexibility to adapt to changes (experience)
- Motivation for hard work and autonomy (experience)
- Team support and receptiveness to feedback (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with accuracy and politeness
- Provide high-quality customer service including sales calls
- Perform data input and back-office tasks precisely
- Meet or exceed performance targets and attendance standards
- Propose improvements and maintain process integrity
- Engage in self-training and continuous quality enhancement
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy & Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist
- general: In-house/Online Pharmacy & Scholarship Program
- general: Retirement Fund, Loyalty Incentives & Insurance
- general: Free Meals/Medicine via Tap Card, Free Shuttle
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Onsite in Pasig-Tiendesitas | Relocation Available - Transcom @ Transcom.
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Customer Service Representative (CSR) - Onsite in Pasig-Tiendesitas | Relocation Available - Transcom
Transcom
Customer Service Representative (CSR) - Onsite in Pasig-Tiendesitas | Relocation Available - Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience solutions, driven by our 'Malasakit' culture that prioritizes team well-being. Join our Pasig-Tiendesitas site for an onsite Customer Service Representative role with relocation support. Thrive in a lively environment with comprehensive benefits from Day 1, career growth opportunities, and a supportive family-like atmosphere.
Role Description
As a Customer Service Representative (CSR), you'll deliver exceptional service to clients via phone, email, fax, or mail. Key duties include managing inquiries, resolving pain points, handling sales calls, data entry, and back-office tasks with precision. You'll maintain product knowledge, meet performance targets, adhere to schedules, and contribute to team motivation through feedback, process improvements, and self-training.
People Focus
Be receptive to feedback, support colleagues, and take full ownership of tasks.
Performance Excellence
Exceed targets, propose motivational activities, ensure zero complaints, and maintain perfect attendance.
Quality & Process
Continuously improve skills, understand client expectations, and uphold Transcom standards.
Requirements
To succeed, you need a positive attitude, excellent interpersonal skills, result-oriented mindset, high motivation, flexibility, and energy for a dynamic setting. No prior experience required for this entry-level role—training provided.
Benefits
Enjoy Day 1 HMO, meal/transport allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist/pharmacy, scholarship, retirement fund, free meals/medicine, loyalty incentives, insurance, and shuttle service. Plus, a vibrant workplace with growth potential.
Locations
- Pasig- Tiendesitas, Philippines
Salary
300,000 - 420,000 PHP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer service excellenceintermediate
- Interpersonal communication (written & oral)intermediate
- Problem-solvingintermediate
- Data entry accuracyintermediate
- Multitasking in fast-paced environmentsintermediate
- Process improvementintermediate
Required Qualifications
- Positive attitude and high energy (experience)
- Strong interpersonal skills (experience)
- Ownership of quality and results (experience)
- Flexibility to adapt to changes (experience)
- Motivation for hard work and autonomy (experience)
- Team support and receptiveness to feedback (experience)
Responsibilities
- Handle incoming/outgoing customer calls, emails, and inquiries with accuracy and politeness
- Provide high-quality customer service including sales calls
- Perform data input and back-office tasks precisely
- Meet or exceed performance targets and attendance standards
- Propose improvements and maintain process integrity
- Engage in self-training and continuous quality enhancement
Benefits
- general: Day 1 HMO coverage
- general: Meal & Transportation Allowance
- general: Rice Subsidy & Clothing Allowance
- general: 24/7 Teleconsult & Free Psychologist
- general: In-house/Online Pharmacy & Scholarship Program
- general: Retirement Fund, Loyalty Incentives & Insurance
- general: Free Meals/Medicine via Tap Card, Free Shuttle
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative (CSR) - Onsite in Pasig-Tiendesitas | Relocation Available - Transcom @ Transcom.
Related Books and Jobs