Why Join Transcom?

Transcom is driven by our 'Malasakit' culture, ensuring team members are truly cared for. Join our vibrant Iloilo City team as a Customer Service Representative (CSR) and thrive in a supportive environment that values your growth and well-being. With comprehensive benefits from Day 1, free shuttle services, and loyalty rewards, we invest in your success while you drive customer satisfaction for top clients.

Role Description

As a CSR at our onsite Iloilo City location, you'll deliver exceptional customer service via phone, email, fax, and more. Key duties include fielding inquiries, resolving pain points, handling sales calls, and performing precise data entry or back-office tasks. You'll meet performance targets, propose improvements, maintain process integrity, and collaborate with your team to uphold zero complaints and high quality standards. Additional responsibilities may evolve with business needs.

Key Focus Areas

• People: Embrace feedback, support colleagues, and take full task ownership.
• Performance: Exceed targets, adhere to schedules, and suggest motivational ideas.
• Quality: Understand client expectations and continuously improve skills.
• Process Integrity: Solve problems and respect Transcom standards.

Requirements

To succeed, you need a positive attitude, very good interpersonal skills (written/oral), and a results-driven mindset. Thrive on autonomy within our framework, stay highly motivated in a lively setting, and welcome change. Enjoy helping others while maintaining high energy and commitment to quality.

Benefits

We offer standout perks: Day 1 HMO, meal/transportation allowances, rice/clothing subsidies, 24/7 teleconsult, free psychologist sessions, in-house/online pharmacy, scholarship programs, retirement fund, loyalty incentives, accidental/life insurance, free shuttle, and Tap Card rewards for meals/medicine. Join the Transcom family today!