Customer Service Representative - Czech (M/F) - Careers at Transcom
Transcom
Customer Service Representative - Czech (M/F) - Careers at Transcom
Job Description
Customer Service Representative - Czech (M/F)
Join Transcom's global team as a remote Customer Service Representative fluent in Czech and English, delivering exceptional support in the healthcare industry from home in Portugal.
Why Join Transcom
Transcom is a leading global customer experience specialist with 30,000+ experts across 29 countries, serving international brands in 33 languages. We're committed to your growth—over 50% of senior positions are filled internally. Enjoy an inclusive environment with paid training, daily support, and a culture that roots for your success from day one. As an equal opportunity employer, we champion diversity and positive change.
Role Description
In this full-time remote role, you'll act as a vital link between healthcare customers and solutions. Handle inquiries via phone, chat, and email with empathy and efficiency. Thrive in a home-based setup, solving problems analytically while building rapport. Work 5 days per week, including weekends, ensuring every interaction upholds our excellence standards for an influential healthcare brand.
Requirements
We're seeking passionate individuals who excel in customer service:
- Native or fluent Czech (C1+)
- Advanced English skills (C1+ spoken and written)
- Weekend availability (5 days/week)
- Strong computer proficiency
- Empathy in written communication
- Analytical mindset for issue resolution
- Active listening and interpersonal skills
- Time management to meet goals
Benefits
Attract top talent with:
- Permanent contract, competitive salary + bonuses
- Paid training and ongoing support
- Full remote flexibility from home
- Clear career progression paths
- Referral bonuses
- Store discounts and more
Locations
- Work at home, Portugal
Salary
20,000 - 26,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent Czech (C1+)intermediate
- Advanced English (C1+)intermediate
- Customer support via phone, chat, emailintermediate
- Empathy generation in writingintermediate
- Analytical troubleshootingintermediate
- Active listening and rapport buildingintermediate
- Time management and goal achievementintermediate
- Good computer skillsintermediate
Required Qualifications
- Native or fluent Czech speaker (C1 or higher) (experience)
- Advanced spoken and written English (C1 or higher) (experience)
- Availability for 5 days/week including weekends (experience)
- Experience in customer service preferred (experience)
- Home-based work setup in Portugal (experience)
Responsibilities
- Handle customer inquiries via phone, chat, and email
- Provide timely solutions and responses to healthcare customers
- Diagnose and troubleshoot issues analytically
- Build rapport with customers through empathy and interpersonal skills
- Ensure excellent service reflecting company commitment
Benefits
- general: Permanent full-time contract with attractive salary and bonuses
- general: Paid implementation training and daily support
- general: Remote work from home in Portugal
- general: Internal growth opportunities (50%+ senior roles from agents)
- general: Employee referral bonus program
- general: Discounts in store chains
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Czech (M/F) - Careers at Transcom @ Transcom.
Related Books and Jobs
Customer Service Representative - Czech (M/F) - Careers at Transcom
Transcom
Customer Service Representative - Czech (M/F) - Careers at Transcom
Job Description
Customer Service Representative - Czech (M/F)
Join Transcom's global team as a remote Customer Service Representative fluent in Czech and English, delivering exceptional support in the healthcare industry from home in Portugal.
Why Join Transcom
Transcom is a leading global customer experience specialist with 30,000+ experts across 29 countries, serving international brands in 33 languages. We're committed to your growth—over 50% of senior positions are filled internally. Enjoy an inclusive environment with paid training, daily support, and a culture that roots for your success from day one. As an equal opportunity employer, we champion diversity and positive change.
Role Description
In this full-time remote role, you'll act as a vital link between healthcare customers and solutions. Handle inquiries via phone, chat, and email with empathy and efficiency. Thrive in a home-based setup, solving problems analytically while building rapport. Work 5 days per week, including weekends, ensuring every interaction upholds our excellence standards for an influential healthcare brand.
Requirements
We're seeking passionate individuals who excel in customer service:
- Native or fluent Czech (C1+)
- Advanced English skills (C1+ spoken and written)
- Weekend availability (5 days/week)
- Strong computer proficiency
- Empathy in written communication
- Analytical mindset for issue resolution
- Active listening and interpersonal skills
- Time management to meet goals
Benefits
Attract top talent with:
- Permanent contract, competitive salary + bonuses
- Paid training and ongoing support
- Full remote flexibility from home
- Clear career progression paths
- Referral bonuses
- Store discounts and more
Locations
- Work at home, Portugal
Salary
20,000 - 26,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent Czech (C1+)intermediate
- Advanced English (C1+)intermediate
- Customer support via phone, chat, emailintermediate
- Empathy generation in writingintermediate
- Analytical troubleshootingintermediate
- Active listening and rapport buildingintermediate
- Time management and goal achievementintermediate
- Good computer skillsintermediate
Required Qualifications
- Native or fluent Czech speaker (C1 or higher) (experience)
- Advanced spoken and written English (C1 or higher) (experience)
- Availability for 5 days/week including weekends (experience)
- Experience in customer service preferred (experience)
- Home-based work setup in Portugal (experience)
Responsibilities
- Handle customer inquiries via phone, chat, and email
- Provide timely solutions and responses to healthcare customers
- Diagnose and troubleshoot issues analytically
- Build rapport with customers through empathy and interpersonal skills
- Ensure excellent service reflecting company commitment
Benefits
- general: Permanent full-time contract with attractive salary and bonuses
- general: Paid implementation training and daily support
- general: Remote work from home in Portugal
- general: Internal growth opportunities (50%+ senior roles from agents)
- general: Employee referral bonus program
- general: Discounts in store chains
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Czech (M/F) - Careers at Transcom @ Transcom.
Related Books and Jobs