Customer Service Representative - Join Transcom in Cairo
Transcom
Customer Service Representative - Join Transcom in Cairo
Job Description
Why Join Transcom?
Transcom Worldwide is a leading global customer experience company, serving major US clients through voice, chat, and more. Join our dynamic team in Cairo's Smart Village and kickstart your career with a fast-growing business that values commitment, teamwork, and growth. We're an equal opportunity employer, rooting for your success from day one.
Role Description
As a Customer Service Representative, you'll deliver exceptional support to clients via voice channels. Handle high-volume calls, assess needs, provide solutions, and build lasting relationships. This entry-level role offers rotational shifts, including nights, with overnight bonuses.
Key Responsibilities
- Assist customers with superior service using voice communication.
- Educate and guide on services to ensure satisfaction.
- Manage inbound/outbound calls efficiently.
- Document interactions and process agreements via applications.
- Research answers using tools and follow all procedures.
Requirements
We're seeking motivated individuals with:
- Fluent English (B2/C1 level).
- Strong verbal/written communication.
- Flexibility for rotational shifts (night/overnight).
- Customer-focused mindset and adaptability.
Benefits
Enjoy the best in the market:
- Competitive salary with overnight bonuses.
- Provided transportation.
- Comprehensive medical and social insurance.
- Modern office in Smart Village.
Seize this chance to join Transcom—apply now and turn your potential into future skills!
Locations
- Cairo, Egypt
Salary
72,000 - 108,000 EGP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent English (B2/C1 level)intermediate
- Excellent verbal and written communicationintermediate
- Customer needs assessmentintermediate
- Call handling and workload managementintermediate
- Tool proficiency for research and solutionsintermediate
- Documentation and administrative processingintermediate
Required Qualifications
- Fluent English speaker (B2/C1) (experience)
- Effective communication skills (experience)
- Flexibility for rotational shifts including nights/overnight (experience)
- Ability to build customer relationships (experience)
- Familiarity with communication procedures (experience)
Responsibilities
- Provide superior customer service via voice channels
- Educate and guide customers on services
- Manage high-volume incoming/outgoing calls
- Assess customer needs for satisfaction
- Document interactions accurately
- Research solutions using available tools
- Follow procedures and stay updated on policies
Benefits
- general: Best salary in the market
- general: Transportation provided
- general: Medical and social insurance
- general: Prime location in Smart Village
- general: Overnight shift bonus
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Join Transcom in Cairo @ Transcom.
Related Books and Jobs
Customer Service Representative - Join Transcom in Cairo
Transcom
Customer Service Representative - Join Transcom in Cairo
Job Description
Why Join Transcom?
Transcom Worldwide is a leading global customer experience company, serving major US clients through voice, chat, and more. Join our dynamic team in Cairo's Smart Village and kickstart your career with a fast-growing business that values commitment, teamwork, and growth. We're an equal opportunity employer, rooting for your success from day one.
Role Description
As a Customer Service Representative, you'll deliver exceptional support to clients via voice channels. Handle high-volume calls, assess needs, provide solutions, and build lasting relationships. This entry-level role offers rotational shifts, including nights, with overnight bonuses.
Key Responsibilities
- Assist customers with superior service using voice communication.
- Educate and guide on services to ensure satisfaction.
- Manage inbound/outbound calls efficiently.
- Document interactions and process agreements via applications.
- Research answers using tools and follow all procedures.
Requirements
We're seeking motivated individuals with:
- Fluent English (B2/C1 level).
- Strong verbal/written communication.
- Flexibility for rotational shifts (night/overnight).
- Customer-focused mindset and adaptability.
Benefits
Enjoy the best in the market:
- Competitive salary with overnight bonuses.
- Provided transportation.
- Comprehensive medical and social insurance.
- Modern office in Smart Village.
Seize this chance to join Transcom—apply now and turn your potential into future skills!
Locations
- Cairo, Egypt
Salary
72,000 - 108,000 EGP / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Fluent English (B2/C1 level)intermediate
- Excellent verbal and written communicationintermediate
- Customer needs assessmentintermediate
- Call handling and workload managementintermediate
- Tool proficiency for research and solutionsintermediate
- Documentation and administrative processingintermediate
Required Qualifications
- Fluent English speaker (B2/C1) (experience)
- Effective communication skills (experience)
- Flexibility for rotational shifts including nights/overnight (experience)
- Ability to build customer relationships (experience)
- Familiarity with communication procedures (experience)
Responsibilities
- Provide superior customer service via voice channels
- Educate and guide customers on services
- Manage high-volume incoming/outgoing calls
- Assess customer needs for satisfaction
- Document interactions accurately
- Research solutions using available tools
- Follow procedures and stay updated on policies
Benefits
- general: Best salary in the market
- general: Transportation provided
- general: Medical and social insurance
- general: Prime location in Smart Village
- general: Overnight shift bonus
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative - Join Transcom in Cairo @ Transcom.
Related Books and Jobs