Team Leader - Italian - Careers at Transcom
Transcom
Team Leader - Italian - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience, delivering consulting, customer service, sales, technical support, and collections through our vast network of contact centers and remote agents. Join us in Porto, Portugal, to lead in the Italian market, foster excellence, and drive exceptional results in a collaborative, dynamic environment.
Role Description
As Team Leader - Italian, you'll act as Manager, Leader, and Coach, impacting team development and business operations daily. Your mission includes providing precise earnings forecasts, monitoring agent targets, leading by example, adapting to service variations, exceeding targets via performance reviews, ensuring CSR familiarity with goals, supporting traffic control, preparing performance reports, and motivating your team for growth.
Key Responsibilities
- Provide precise information to generate earnings and growth forecasts.
- Notify, guarantee, and monitor operating targets for team agents.
- Act in line with company guidelines, setting an example.
- Proactively respond to service level changes with team communication.
- Meet/exceed targets, review reports, and implement measures.
- Ensure CSRs know targets and attend optimization meetings.
- Support RTM in traffic control and task distribution.
- Prepare reports on team performance and service quality.
- Advise, motivate, and lead team professional development.
Requirements
What We're Looking For
- Native or fluent Italian (C1 or higher).
- Advanced spoken/written English (C1 or higher).
- Strong communication and interpersonal skills.
- Excellent problem-solving and attention to detail.
- Ability to manage and motivate teams.
- Proven customer service experience in pharmaceuticals.
- Leadership experience in customer service (a plus).
Benefits
Enjoy a permanent full-time contract with competitive salary, vacation/holiday bonuses (twice yearly or monthly), language bonus for Italian, employee referral bonuses, and discounts at major store chains. Thrive in Porto with Transcom's supportive culture.
Locations
- Porto, Portugal
Salary
28,000 - 38,000 EUR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and motivationintermediate
- Performance forecasting and reportingintermediate
- Proactive problem solvingintermediate
- Strong communication and interpersonal skillsintermediate
- Operational target monitoringintermediate
- Customer service optimizationintermediate
Required Qualifications
- Native or fluent Italian (C1+) (experience)
- Advanced English (C1+ spoken and written) (experience)
- Proven customer service experience in pharmaceutical industry (experience)
- Leadership experience in customer service (preferred) (experience)
- Excellent attention to detail (experience)
Responsibilities
- Generate earnings and growth forecasts
- Monitor and ensure team operational targets
- Lead by example per company guidelines
- Adapt to service level changes proactively
- Review performance reports and exceed targets
- Support traffic control and task distribution
- Prepare team performance evolution reports
- Coach team for professional development
Benefits
- general: Permanent full-time contract with attractive salary
- general: Vacation and holiday bonuses (twice yearly or monthly)
- general: Language bonus for Italian market
- general: Employee referral bonus program
- general: Discounts in major store chains
Tags & Categories
Answer 10 quick questions to check your fit for Team Leader - Italian - Careers at Transcom @ Transcom.
Related Books and Jobs
Team Leader - Italian - Careers at Transcom
Transcom
Team Leader - Italian - Careers at Transcom
Job Description
Why Join Transcom?
Transcom is a global leader in customer experience, delivering consulting, customer service, sales, technical support, and collections through our vast network of contact centers and remote agents. Join us in Porto, Portugal, to lead in the Italian market, foster excellence, and drive exceptional results in a collaborative, dynamic environment.
Role Description
As Team Leader - Italian, you'll act as Manager, Leader, and Coach, impacting team development and business operations daily. Your mission includes providing precise earnings forecasts, monitoring agent targets, leading by example, adapting to service variations, exceeding targets via performance reviews, ensuring CSR familiarity with goals, supporting traffic control, preparing performance reports, and motivating your team for growth.
Key Responsibilities
- Provide precise information to generate earnings and growth forecasts.
- Notify, guarantee, and monitor operating targets for team agents.
- Act in line with company guidelines, setting an example.
- Proactively respond to service level changes with team communication.
- Meet/exceed targets, review reports, and implement measures.
- Ensure CSRs know targets and attend optimization meetings.
- Support RTM in traffic control and task distribution.
- Prepare reports on team performance and service quality.
- Advise, motivate, and lead team professional development.
Requirements
What We're Looking For
- Native or fluent Italian (C1 or higher).
- Advanced spoken/written English (C1 or higher).
- Strong communication and interpersonal skills.
- Excellent problem-solving and attention to detail.
- Ability to manage and motivate teams.
- Proven customer service experience in pharmaceuticals.
- Leadership experience in customer service (a plus).
Benefits
Enjoy a permanent full-time contract with competitive salary, vacation/holiday bonuses (twice yearly or monthly), language bonus for Italian, employee referral bonuses, and discounts at major store chains. Thrive in Porto with Transcom's supportive culture.
Locations
- Porto, Portugal
Salary
28,000 - 38,000 EUR / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Team leadership and motivationintermediate
- Performance forecasting and reportingintermediate
- Proactive problem solvingintermediate
- Strong communication and interpersonal skillsintermediate
- Operational target monitoringintermediate
- Customer service optimizationintermediate
Required Qualifications
- Native or fluent Italian (C1+) (experience)
- Advanced English (C1+ spoken and written) (experience)
- Proven customer service experience in pharmaceutical industry (experience)
- Leadership experience in customer service (preferred) (experience)
- Excellent attention to detail (experience)
Responsibilities
- Generate earnings and growth forecasts
- Monitor and ensure team operational targets
- Lead by example per company guidelines
- Adapt to service level changes proactively
- Review performance reports and exceed targets
- Support traffic control and task distribution
- Prepare team performance evolution reports
- Coach team for professional development
Benefits
- general: Permanent full-time contract with attractive salary
- general: Vacation and holiday bonuses (twice yearly or monthly)
- general: Language bonus for Italian market
- general: Employee referral bonus program
- general: Discounts in major store chains
Tags & Categories
Answer 10 quick questions to check your fit for Team Leader - Italian - Careers at Transcom @ Transcom.
Related Books and Jobs