Why Join Transcom?

At Transcom, we're passionate about connecting people with cutting-edge technology that enhances everyday life. As a global leader in customer experience solutions, we offer a dynamic environment where your interest in white goods and appliances meets exceptional communication skills. Join our Belgrade team for stability, growth, and rewards that support your lifestyle.

Role Description

As a Technical Support Consultant (Polish Language), you'll be the first point of contact for Polish-speaking customers seeking help with their home appliances. From troubleshooting minor issues to coordinating repairs, you'll deliver solutions that delight. Enjoy a role that combines technical curiosity with people-focused service, all while working flexibly from Belgrade or home.

Key Responsibilities

• Communicate via email and calls in Polish to resolve customer queries.
• Troubleshoot and fix minor device malfunctions.
• Inform customers on warranty status and usage best practices.
• Organize service interventions for complex repairs.
• Support claims and reclamations processes.
• Stay updated on tech trends and market shifts.

Requirements

Ideal Candidate Profile

You're perfect if you love exploring how modern appliances improve lives, excel at communicating solutions, and thrive in customer interactions. No prior experience required—we provide full training.

• Fluent Polish (native or equivalent).
• Passion for technology and white goods.
• Empathetic, problem-solving mindset.
• Available for full-time work in Belgrade.

Benefits

We invest in your well-being and growth from day one:

• Private health insurance.
• Remote work options.
• Permanent employment contract post-training.
• Monthly bonuses based on performance.
• Recreational perks and facilities access.
• Ongoing training, career progression, and team events.

Ready to elevate customer experiences at Transcom? Apply now and start your journey!