Why Join Transcom

Transcom is a global leader in customer experience with over 30,000 specialists across 29 countries, delivering services in 33 languages. In Eskilstuna, join an engaged team focused on innovation and people-centered culture. Many leaders started in customer service, offering real growth paths. From day one, you're included and supported to develop professionally and personally in a collaborative environment.

Role Description

As a Tele2 Support Specialist, you'll be the voice of Tele2, handling incoming calls from customers. Provide professional service, understand needs, and offer tailored solutions through upselling. Work 80% schedule in a schemed rotation: weekdays 07:45–19:15, Saturdays 08:45–15:15 (Sundays off). Take ownership with clear routines and strong team/leader backing. This spontaneous application role emphasizes personality and growth potential over prior experience.

Key Responsibilities

• Manage incoming customer inquiries via phone
• Analyze customer needs for optimal service matching
• Drive customer satisfaction with premium service
• Execute personal sales within conversations
• Collaborate in a supportive team setting

Requirements

We seek service enthusiasts motivated by customer value. Ideal candidates are curious, engaged, and eager to grow.

Must-Haves

• Fluent Swedish and English (spoken/written)
• Service-driven and open-minded
• Interest in sales/customer service

Prior experience meritorious but not required—we prioritize attitude and potential. Recruitment: No CV needed; apply for tests, then phone interview and in-depth discussion. Interviews ongoing.

Benefits

Enjoy competitive perks under Call/Contact Center collective agreement:

• Paid training program
• Fixed base pay + bonuses
• Pension and wellness contributions
• Meal discounts (Rikskortet), bike leasing, glasses aid
• Global career advancement

Thrive at Transcom—apply now!